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IWP will not logout using a script step and shows status area even if locked.

Question asked by DonClark on Apr 16, 2011
Latest reply on Feb 4, 2012 by phil-hanson

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Summary

Product

FileMaker Pro

Version

11v.03

Operating system version

Snow Leopard on Mac and Win 2008 Server with FMSA 11

Description of the issue

Database is served on a Win 2008 server and accessed via IWP on multiple browsers. The status area is locked closed, so the logout button is not accessible. Recently, clicking the logout button changed behavior: instead of logging out, the page reloads (flashes), and the status area indicator bar appears on the screen with the status area closed, and clicking the carat opens the status area. Clicking the button again causes a successful logout. If I open the status area before clicking the button and try the FM logout button, the program logs out normally. I cannot have the iwp users using the status area for security reasons, so that is not an option.
I have posted this on the technet forums and found one other person with the same issue, but no solution. I have recovered the database and run it from my local FM client and the problem persists. Here is the link to the Technet thread. http://techtalk.filemaker.com/?14@@.59c418e7#4.

Steps to reproduce the problem

Click the scripted logout button.

Expected result

Direct logout and return to the home page.

Actual result

Flash on screen and the status bar indicator appears, and logout does not occur.

Exact text of any error message(s) that appear

N/A

Configuration information

Fully patched Windows 2008 server with fully patched FM server 11 on a cloud server.

Workaround

Redirect the user to a layout based upon a table with no fields. I placed another logout button there. Clicking the logout button a second time results in a proper logout. The status area indicator is visible, but harmless if opened by the end user.

Messy, but effective.

No one else has this question

Outcomes

rmanook Apr 21, 2011 3:37 PM

Donald Clark:

Thanks for posting.

I've tried multiple times but haven't been able to reproduce the issue in a similar Windows 2008/multiple browser configuration. I'm trying a really basic test; please let me know a better way to simulate an environment closer to your issue or if I am missing any steps:

- In my database, I'm launching the following script step via File Options > Perform Script so that the status bar will be locked when the database is open:
Show /Hide Status Area [Lock;Toggle]

- I have a button on my layout that executes Exit Application

- I'm hosting via FileMaker Server 11 Advanced v2 and accessing my database through IWP

- To log out, I click the Exit Application button

Thanks,
tsturtle
FileMaker, Inc.

Actions

DonClark Apr 21, 2011 4:17 PM

Hi tsturtle-

I am willing to give you access to the db, but need to go offline to do so. Can you contact me at don@fmdbc.com?

Thanks

Don

Actions

rmanook Apr 22, 2011 9:58 AM

Hi Donald Clark,

I sent you a private message through the forum. To check this, click on the Inbox link in the upper right corner of the forum.

Thanks,
tsturtle
FileMaker, Inc.

Actions

phil-hanson Feb 1, 2012 3:19 AM

Was there a solution to this?

My logout button was working fine in IWP, then unexpectedly started going to a different layout instead of exiting the application.

My config - Filemaker Pro on Wondows Server 2008, tried on Safari, firefox, chrome and IE with the same result.

Phil

Actions

rmanook Feb 1, 2012 9:37 AM

Hi Phil Hanson9463,

Thanks for posting.

At this time, there is not a set resolution for the thread starter's issue.

However, I do not want to immediately lump your experience with the issue described above. While the thread starter had an issue with hiding the status bar/logging out of the file, the button in your file is going to another layout.

Try taking the file offline and running File > Recover on it. Does the file come back normal?

Also, how many times will the button take you to a different layout? Every time? One out of every 5 times? Once you get a benchmark, create a test file and add a similar button/exit application script (create a new script). Do you exit the application successfully every time or do you experience a similar behavior with benchmarks that rival the original file?

Thanks,
tsturtle
FileMaker, Inc

Actions

phil-hanson Feb 6, 2012 11:57 AM

Hi tsturtle and thanks for your interest. Sorry for the delay, I was away for a couple of days.

I recovered the file and the message was that no errors were found on the file and it was ok to use.I think I found the problem;

I had a closing script redirecting to that layout.

Thanks again

Phil

Actions

6 Replies

rmanook Apr 21, 2011 3:37 PM
Mark Correct
Correct Answer
Donald Clark:

Thanks for posting.

I've tried multiple times but haven't been able to reproduce the issue in a similar Windows 2008/multiple browser configuration. I'm trying a really basic test; please let me know a better way to simulate an environment closer to your issue or if I am missing any steps:

- In my database, I'm launching the following script step via File Options > Perform Script so that the status bar will be locked when the database is open:
Show /Hide Status Area [Lock;Toggle]

- I have a button on my layout that executes Exit Application

- I'm hosting via FileMaker Server 11 Advanced v2 and accessing my database through IWP

- To log out, I click the Exit Application button

Thanks,
tsturtle
FileMaker, Inc.
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DonClark Apr 21, 2011 4:17 PM
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Correct Answer
Hi tsturtle-

I am willing to give you access to the db, but need to go offline to do so. Can you contact me at don@fmdbc.com?

Thanks

Don
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rmanook Apr 22, 2011 9:58 AM
Mark Correct
Correct Answer
Hi Donald Clark,

I sent you a private message through the forum. To check this, click on the Inbox link in the upper right corner of the forum.

Thanks,
tsturtle
FileMaker, Inc.
Like • Show 0 Likes0
Actions
phil-hanson Feb 1, 2012 3:19 AM
Mark Correct
Correct Answer
Was there a solution to this?

My logout button was working fine in IWP, then unexpectedly started going to a different layout instead of exiting the application.

My config - Filemaker Pro on Wondows Server 2008, tried on Safari, firefox, chrome and IE with the same result.

Phil
Like • Show 0 Likes0
Actions
rmanook Feb 1, 2012 9:37 AM
Mark Correct
Correct Answer
Hi Phil Hanson9463,

Thanks for posting.

At this time, there is not a set resolution for the thread starter's issue.

However, I do not want to immediately lump your experience with the issue described above. While the thread starter had an issue with hiding the status bar/logging out of the file, the button in your file is going to another layout.

Try taking the file offline and running File > Recover on it. Does the file come back normal?

Also, how many times will the button take you to a different layout? Every time? One out of every 5 times? Once you get a benchmark, create a test file and add a similar button/exit application script (create a new script). Do you exit the application successfully every time or do you experience a similar behavior with benchmarks that rival the original file?

Thanks,
tsturtle
FileMaker, Inc
Like • Show 0 Likes0
Actions
phil-hanson Feb 6, 2012 11:57 AM
Mark Correct
Correct Answer
Hi tsturtle and thanks for your interest. Sorry for the delay, I was away for a couple of days.

I recovered the file and the message was that no errors were found on the file and it was ok to use.I think I found the problem;

I had a closing script redirecting to that layout.

Thanks again

Phil
Like • Show 0 Likes0
Actions

IWP will not logout using a script step and shows status area even if locked.

Summary

Product

Version

Operating system version

Description of the issue

Steps to reproduce the problem

Expected result

Actual result

Exact text of any error message(s) that appear

Configuration information

Workaround

Outcomes

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