1 Reply Latest reply on Oct 19, 2011 1:54 PM by philmodjunk

    Layouts all re-sized for label printer, even when selecting another printer and paper

    JeffSekelsky

      Summary

      Layouts all re-sized for label printer, even when selecting another printer and paper

      Product

      FileMaker Pro

      Version

      10 and 11

      Operating system version

      Windows Vista, 7, XP

      Description of the issue

      We've been using a Dymo label printer for over a year, but our default printer is a networked Dell color laser printer.  All of our layouts suddenly behave as if the paper is the dimensions of the labels!  We've done Print Setup and Print... and selected the Dell printer and letter paper.  If we try switching to landscape, it just moves the little print area to the top right of the page, in landscape.  I've accessed two different .fp7 files from three different computers (including two not connected to the label printer, which is not networked), and that doesn't do anything.  Tried deleting the label printer and re-starting Filemaker...no luck.  Any ideas?

        • 1. Re: Layouts all re-sized for label printer, even when selecting another printer and paper
          philmodjunk

          What paper size is specified when you print or preview your layout? any chance that a custom paper size intended for the Dymo is still specified?

          If you are using a script to print, check this first with a manual print from the File menu or just enter preview mode to keep any script issues from being a factor.

          Is this a hosted file? (hosted from FileMaker server or FileMaker Pro on another computer)

          If so, take one of these files down off the server and open it directly with Filemaker from the same computer where you've copied the file. Now try changing settings.

          Normally, I'd also suggest entering layout mode and checking the print settings inside layout setup, but it seems unlikely that all layouts from several files would have the same settings here.

          You might also create a brand new, small test file with just a few fields and one layout to see if it exhibits the same behavior or not.