AnsweredAssumed Answered

Learning videos in Resource Center do NOT work on Windows 7

Question asked by LarryStevens on Jun 19, 2011
Latest reply on Jun 20, 2011 by TSGal

Summary

Learning videos in Resource Center do NOT work on Windows 7

Product

FileMaker Pro

Version

11.0v3 Trial

Operating system version

Windows 7 Home Premium

Description of the issue

http://www.filemaker.com/eleven/resources/index.html#0

Only displays a solid black screen until video ends with "Watch again."

However, the link works CORRECTLY on Mac OS X 10.4.11

Steps to reproduce the problem

Consistent hard failure; launch Filemaker trial version, select "Learn" and click on ANY of the video links.

Expected result

Video sequence inedtial to results obtained on Mac OS X

Actual result

Solid, continuoes BLACK screen

Exact text of any error message(s) that appear

No messages

Configuration information

One time only advised to change file associations for Quicktime.

Workaround

Do NOT use Windows 7! :-(

HOWEVER, WHEN I ATTEMPTED TO PRINT THE SCREEN THE VIDEO BEGAN TO RUN!!!!!!  NO IDEA WHAT ELSE CHANGED!!!!!!!!!!!!!!!

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