1 Reply Latest reply on Aug 12, 2014 12:27 PM by disabled_ntaylor

    License key conflict - already in use

    MartinCarlsson

      Summary

      License key conflict - already in use

      Product

      FileMaker Server

      Version

      10

      Operating system version

      OSX 10.6

      Description of the issue

      Our server crashed so we had to reinstall it. Now when I launch the Admin Console it tells me that "The license key is already in use by "Mac Mini". You must either stop that instance of FileMaker Server or use a different license key.

      Here's a screenshot of the message: http://f.cl.ly/items/050f2Q0c162v0S3c0K0u/screenshot_2733_jpg.png

      It's the same computer and same installation. How do I reset the key and start over?

      Steps to reproduce the problem

      Reinstall server

      Expected result

      It should work with the same license key

      Actual result

      It gets locked to the last installation

      Exact text of any error message(s) that appear

      Screenshot: http://f.cl.ly/items/050f2Q0c162v0S3c0K0u/screenshot_2733_jpg.png

        • 1. Re: License key conflict - already in use

               Martin Carlsson:

                

               Thank you for the post.

                

               Remove the computer from the network, as in no Ethernet or Wi-Fi connection, and then restart.

                

               Afterwards, launch the Admin Console.

                

               Does this work? If so, reconnect to the network.

                

               Please keep me updated with any progress.

                

               TSFalcon

               FileMaker, Inc.