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License Key Conflict with own license

Question asked by AmandaRasmussen on Jan 25, 2011
Latest reply on Feb 24, 2011 by TSGal


License Key Conflict with own license


FileMaker Pro


FMP10 and FMP11; Filemaker Server 10

Operating system version

Mac OSX 10.6.4 and Windows XP 2002

Description of the issue

Intermittently on start-up or as soon as try to change layout after FMP launch, receive license key conflict error message (below).  The conflict is with 'myself'. We have four PCs, and one Mac which have exhibited the problem.

Exact text of any error message(s) that appear

The maximum number of licensed users are currently using this copy of FMP.  Please refer to the license key section of your software documentation for further instructions.
License Key conflict occurred with user [same name of user domain name currently trying to use software].  All files will be closed and the application will quit.

Configuration information

Individual software licenses


I understand that the problem is likely that FMP Server is not properly recognising log-out. 
Restarting sometimes works.  Waiting around sometimes works.
I'd like to know whether any of the following would help:
1. Upgrading FMP Server to FMP11
2. Converting our individual software licenses to volume licenses.
3. Anything else?