AnsweredAssumed Answered

License keys fail to contain the required user name?

Question asked by TommyCarroll on Apr 4, 2011
Latest reply on Apr 5, 2011 by TSBear

Summary

License keys fail to contain the required user name?

Product

FileMaker Pro

Version

File Maker Pro 11

Operating system version

OSX 10.5.8

Description of the issue

I am unable to install my FM Pro 11 software, using the link provided to me by the sales department. The error message I receive says:

The provided personalized license key requires a valid User Name or Organization.

Please refer to your FileMaker package for
the correct entry.

I am simply copying and pasting the information contained in my sales receipt email. Can you please advise me on how to proceed further?

Exact text of any error message(s) that appear

The provided personalized license key requires a valid User Name or Organization.

Please refer to your FileMaker package for
the correct entry.

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