1 Reply Latest reply on Apr 5, 2011 9:03 AM by TSBear

    License keys fail to contain the required user name?

    TommyCarroll

      Summary

      License keys fail to contain the required user name?

      Product

      FileMaker Pro

      Version

      File Maker Pro 11

      Operating system version

      OSX 10.5.8

      Description of the issue

      I am unable to install my FM Pro 11 software, using the link provided to me by the sales department. The error message I receive says:

      The provided personalized license key requires a valid User Name or Organization.

      Please refer to your FileMaker package for
      the correct entry.

      I am simply copying and pasting the information contained in my sales receipt email. Can you please advise me on how to proceed further?

      Exact text of any error message(s) that appear

      The provided personalized license key requires a valid User Name or Organization.

      Please refer to your FileMaker package for
      the correct entry.