6 Replies Latest reply on May 29, 2014 10:25 AM by TSGal

    MacMini with FMS 12 or FMS13 drops client connections

    StephenWonfor_2

      Summary

      MacMini with FMS 12 or FMS13 drops client connections

      Product

      FileMaker Server

      Version

      FMS 12 and FMS 13

      Operating system version

      10.9.2

      Description of the issue

      Original Server 27” iMac.  3.07 GHz Cpu 256 GB SSD.
      OSX 10.7.5.  FMServer 11

      …having some issue with admin console, downtime window very small, so we decided to replace with a MacMini and upgrade to FMP13.

      Mac Mini  C07M608VDY3J
      Dual 256 GB SSD. 8 GB Ram.

      OSX 10.9.1  FMServer 13.0v1

      Solution is a grandfathered 40 db solution - 5 main files.
      Solution size is 800 MB plus a 12 GB images file.

      Installed solution on new MacMini and deployed.

      15 users - 5 local and 10 remote.
      All Macs running 10.8.5 or 10.9.1.  All have at least 4 GB ram.  All are connected via Ethernet.  All clients - Sys Prefs = No Computer Sleep, No Hard Disk Sleep.

      Users started reporting getting disconnected from the FMServer - both local and remote.  Intervals from 60 to 480 minutes.

      So…

      Wiped the iMac.
      Installed 10.9.2 with FMS13.
      No client issues at all.

      Took MacMini home.

      Wiped SSD#1 and reinstalled 10.9.2 and FMS13.0v1.  Sys Prefs = No Computer Sleep, No Hard Disk Sleep.
      Hooked up 2 laptops - MacBookPro 15” 10.8.5 and MacBook 10.7.5.  Both have FMP 12 and FMP 13 available. All clients - Sys Prefs = No Computer Sleep, No Hard Disk Sleep.
      At times I also connected my main MacBookPro 17” running 10.9.2.  Sys Prefs = No Computer Sleep, No Hard Disk Sleep.
      All on Wifi.

      Same results - clients disconnected by FMServer.

      Wiped SSD#1 and reinstalled 10.9.2 and FMS13.0v1. Again.

      Same results - clients disconnected by FMServer.

      So, a new approach.

      Wiped SSD#2 and reinstalled 10.9.2 and FMS12.0v6.

      Same results - clients disconnected by FMServer.

      2014-03-21 09:10:47     Server Events     Warning     Client "Stephen (Raine) [10.0.1.14]" no longer responding; connection closed. (51)     10.9.2FMS12 - SSD#2
      2014-03-21 14:56:47     Server Events     Warning     Client "Stephen Wonfor (QuadBook) [10.0.1.10]" no longer responding; connection closed. (51)     10.9.2FMS12 - SSD#2
      2014-03-22 05:54:07     Server Events     Warning     Client "Stephen Wonfor (QuadBook) [10.0.1.10]" no longer responding; connection closed. (51)     10.9.2FMS12 - SSD#2
      2014-03-22 05:55:44     Server Events     Warning     Client "Stephen (Raine) [10.0.1.14]" no longer responding; connection closed. (51)     10.9.2FMS12 - SSD#2
      2014-03-22 10:10:06     Server Events     Warning     Client "Stephen Wonfor (QuadBook) [10.0.1.10]" no longer responding; connection closed. (51)     10.9.2FMS12 - SSD#2
      2014-03-22 13:25:54     Server Events     Warning     Client "Stephen (Raine) [10.0.1.14]" no longer responding; connection closed. (51)     10.9.2FMS12 - SSD#2
      2014-03-22 17:06:39     Server Events     Warning     Client "Stephen (Raine) [10.0.1.14]" no longer responding; connection closed. (51)     10.9.2FMS12 - SSD#2
      2014-03-22 17:09:24     Server Events     Warning     Client "Stephen Wonfor (QuadBook) [10.0.1.10]" no longer responding; connection closed. (51)     10.9.2FMS12 - SSD#2
      2014-03-22 17:33:41     Server Events     Warning     Client "Stephen (Raine) [10.0.1.14]" no longer responding; connection closed. (51)     10.9.2FMS12 - SSD#2
      2014-03-22 17:35:36     Server Events     Warning     Client "Stephen (Trilobyte) [10.0.1.19]” no longer responding; connection closed. (51)     10.9.2FMS12 - SSD#2
      2014-03-22 18:18:23     Server Events     Warning     Client "Stephen Wonfor (QuadBook) [10.0.1.10]" no longer responding; connection closed. (51)     10.9.2FMS12 - SSD#2
      2014-03-22 18:20:10     Server Events     Warning     Client "Stephen (Raine) [10.0.1.14]" no longer responding; connection closed. (51)     10.9.2FMS12 - SSD#2
      2014-03-22 19:05:07     Server Events     Warning     Client "Stephen Wonfor (QuadBook) [10.0.1.10]" no longer responding; connection closed. (51)     10.9.2FMS12 - SSD#2
      2014-03-22 19:40:03     Server Events     Warning     Client "Stephen (Raine) [10.0.1.14]" no longer responding; connection closed. (51)     10.9.2FMS12 - SSD#2
      2014-03-20 18:01:03.212 -0600          Warning     Client "Stephen (Raine) [10.0.1.14]" no longer responding; connection closed. (51)     10.9.2FMS13 - SSD#1
      2014-03-20 18:11:28.378 -0600          Warning     Client "Stephen Wonfor (QuadBook) [10.0.1.10]" no longer responding; connection closed. (51)     10.9.2FMS13 - SSD#1
      2014-03-20 18:29:13.327 -0600          Warning     Client "Stephen (Raine) [10.0.1.14]" no longer responding; connection closed. (51)     10.9.2FMS13 - SSD#1
      2014-03-20 19:02:13.237 -0600          Warning     Client "Stephen (Trilobyte) [10.0.1.19]” no longer responding; connection closed. (51)     10.9.2FMS13 - SSD#1
      2014-03-21 00:02:06.440 -0600          Warning     Client "Stephen Wonfor (QuadBook) [10.0.1.10]" no longer responding; connection closed. (51)     10.9.2FMS13 - SSD#1
      2014-03-21 00:02:07.444 -0600          Warning     Client "Stephen (Raine) [10.0.1.14]" no longer responding; connection closed. (51)     10.9.2FMS13 - SSD#1

      Another approach, setup a small network and use ethernet connections for all machines.  Same results.

      The (10) indicates that the 125 second timeout elapsed as described above. The (51) indicates that the TCP connection failed when Server tried to send something to the client. 

      To summarize:

      3 deploys of FMS13 in OSX 10.9.2 on SSD#1 show FMServer connection drops.
      1 deploy of FMS12 in OSX 10.9.2 on SSD#2 show FMServer connection drops.

      Steps to reproduce the problem

      connect clients to server

      Expected result

      they stay connected

      Actual result

      FMServer disconnects clients

      Exact text of any error message(s) that appear

      2014-03-20 18:11:28.378 -0600          Warning     Client "Stephen Wonfor (QuadBook) [10.0.1.10]" no longer responding; connection closed. (51

      Workaround

      use a different computer

        • 1. Re: MacMini with FMS 12 or FMS13 drops client connections
          RickWhitelaw

               I have this happen from time to time but I'm the only user. Are any of the client machines or the server machine using Time Machine? Or perhaps an off site backup utility that is allowed 100% bandwidth? Either of these can cause what you describe.

          • 2. Re: MacMini with FMS 12 or FMS13 drops client connections
            SupportInformatique

                 Samething here:

                 Macmini server OSX 10.9 with FMS 13

                 Many users connected to the databases and being disconnected

                 We have started a "ping" on the server and when the clients get disconnected the server stops responding.

                 We sent our macmini server to our distributor for a motherboard replacement, and this doesn't fix the problem.

            • 3. Re: MacMini with FMS 12 or FMS13 drops client connections
              StephenWonfor_2

                   Update.  Apple built us a duplicate same spec'd mini and we were able to repeat the problem dropouts.  The only config that worked was the mini and two laptops connected to a router with ethernet - 3 foot cables.  Hardly useful in our deployment as we have 8 users connecting from 600 mies away.  We returned the 2nd mini and will be getting a MacPro instead.

              • 4. Re: MacMini with FMS 12 or FMS13 drops client connections
                SupportInformatique

                     Update. We have tried with the Thunderbolt to ethernet adaptor and this doesn't fix the problem

                • 5. Re: MacMini with FMS 12 or FMS13 drops client connections
                  SoCalFMDude

                       Same problem here. Mavericks 10.9.2, FMS13.0.1  

                       This is just 1 day - you can imagine how hard it is to get your work done!!

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
                                                                         
                                                                              May 27, 2014 8:59:26 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Tim (UR36TJCOCKRIEL) [192.168.2.38]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 8:54:50 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Tim (UR36TJCOCKRIEL) [192.168.2.38]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 8:54:03 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "ShopView (ShopView’s Mac mini (3)) [192.168.2.248]" no longer responding; connection closed. (10)
                                                                    
                                                                         
                                                                              May 27, 2014 8:52:21 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Tim (UR36TJCOCKRIEL) [192.168.2.38]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 8:49:56 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Tim (UR36TJCOCKRIEL) [192.168.2.38]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 8:47:13 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Tim (UR36TJCOCKRIEL) [192.168.2.38]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 8:37:50 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Tim (UR36TJCOCKRIEL) [192.168.2.38]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 8:28:39 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Tim (UR36TJCOCKRIEL) [192.168.2.38]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 8:28:37 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Kirk (UR38KDSMITH) [192.168.2.36]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 8:09:50 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Kirk (UR38KDSMITH) [192.168.2.36]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 8:03:24 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Kirk (UR38KDSMITH) [192.168.2.36]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 7:57:59 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Tim (UR36TJCOCKRIEL) [192.168.2.38]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 7:48:31 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Kirk (UR38KDSMITH) [192.168.2.36]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 7:18:35 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Tim (UR36TJCOCKRIEL) [192.168.2.38]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 7:07:33 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Tim (UR36TJCOCKRIEL) [192.168.2.38]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 7:03:24 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Tim (UR36TJCOCKRIEL) [192.168.2.38]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 6:56:36 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Tim (UR36TJCOCKRIEL) [192.168.2.38]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 6:49:31 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Tim (UR36TJCOCKRIEL) [192.168.2.38]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 6:40:15 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Kirk (UR38KDSMITH) [192.168.2.36]" no longer responding; connection closed. (51)
                                                                    
                                                                         
                                                                              May 27, 2014 6:06:36 AM
                                                                    
                                                                         
                                                                              Warning
                                                                    
                                                                         
                                                                              Client "Jeff (UR38JLCARLONE) [192.168.2.94]" no longer responding; connection closed. (51)
                                                                    
                                                           
                                                      
                        
                             

                        

                  • 6. Re: MacMini with FMS 12 or FMS13 drops client connections
                    TSGal

                         Ken Weeks:

                         Thank you for your post.

                         I'd like to see your system log from the client machine (Tim), as this may let me know what caused the disconnect.  Check your Inbox at the top of this page for instructions where to send the system log.

                         TSGal
                         FileMaker, Inc.