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MAJOR BUG: Schedules DISAPPEARING in FileMaker Server 12.0v3

Question asked by scottworld on Mar 21, 2013
Latest reply on Apr 13, 2014 by scottworld

Summary

MAJOR BUG: Schedules DISAPPEARING in FileMaker Server 12.0v3

Product

FileMaker Server

Version

12.0v3

Operating system version

10.8.2

Description of the issue

There is a major Schedules bug in FMS 12.0v3 that is happening on a brand new machine with a clean install of everything. This bug is preventing my client's databases from backing up properly (which is probably the most important requirement of all -- current backups). I don't know how to solve it, and my client is out $2,000 on a brand new machine.

My client was having this EXACT problem on an old FileMaker Server machine, so he decided to spend $2,000 on a brand new iMac running 10.8.2 to replace his old machine. We thought that throwing money at the problem would solve the problems, but it didn't work because this is a bug in FMS 12.0v3.

Completely brand new machine, straight from the Apple Store. We didn't do ANY migrations of anything… no migration of FMS settings, no OS X Migration Assistant, nothing. We simply installed FileMaker Server 12.0v1, updated to FileMaker Server 12.0v3, installed the latest Java, manually dragged his FileMaker files into the Databases folder, set the permissions manually, and opened them in FileMaker Server.

So far, so good.

The problem is with the Schedules. I created 4 Schedules to backup all the databases on a daily basis, and I manually tested all 4 Schedules by right-clicking on each one and choosing "Run Schedule". All of them completed perfectly fine. They all backed up the databases just fine.

However, after I Stop FileMaker Server (using the Stop button in the Admin Console, with a countdown time of 0 minutes) and I restart the machine, one or more of the schedules WILL COMPLETELY DISAPPEAR from FileMaker Server!!  The schedules just completely delete themselves, never to be found again!!

And, for the schedules that DO somehow luckily remain in FileMaker Server, they no longer show a "Last Completed" date anymore. They've completely wiped out any history of their previous successful backups. I don't even know if they will run again at their scheduled time. But after each time I stop FileMaker Server & restart the machine, Schedules will start deleting themselves.

This is hugely problematic, because backups are of mission critical importance.  This is on a brand new machine, just a few hours old, with ABSOLUTELY NOTHING on the machine except for FileMaker Server and Java. No migration of any data from anywhere… databases & configuration settings were manually moved over.

This is the cleanest & purest testing environment ever, and yet this serious major bug is still happening.

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