1 Reply Latest reply on Mar 30, 2009 1:09 PM by TSGal

    Missing Books



      Missing Books

      Description of the issue

      When I received my books I scanned all the packages in.  When I prepared everything for shipment, I scanned out everything except for one book that kept saying it had already been scanned out.  I know for a fact I had not scanned it out so I recorded the number.  Sure enough, the program was telling me I had one book missing when I actually HAD all my books accounted for.  I double checked my incoming scan print out and sure enough  at the top of the paper it said that I had 49 scanned in documents but the main screen was telling me I had 50 books scanned in and I had an actual count of 50 books.  I don't know what to do about this.  I would appreciate feedback.

        • 1. Re: Missing Books



          Thank you for your post.


          Into what field do you scan in the packages?  If one place says 50 books and another place says 49 books, they must be two different fields.  Can you tell me the names of the fields that display this information?  This will be a starting point of where to look.



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