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Whenever, I get inconsistent results performing simple finds in Filemaker, I start suspecting problems with Filemaker's Indexing system. I then try one or both of the following fixes:
- Get a clone of your file and import all the records from your current copy. This rebuilds all the files indexes.
- Recover a copy of the file and see if the recovered copy shows the same problem. If recovering fixes the problem I replace the file with a back up or do step 1.
That may not fix your problem, but it's worth a try.