Summary
No hosted files visible after importing an SSL certificate
Product
FileMaker Server
Version
13.0.5.520
Operating system version
Win2012
Description of the issue
I created a request for a certificate (as per the command-line instructions). I got a COMODO PositiveSSL certificate.
I imported the certificate (as per the command-line instructions) with out any problems or error messages.
I turned on 'require secure connections' on the admin console, then restarted the server.
On restart, the server started as normal, and the admin console reported that all databases were open and hosted normally.
However, filemaker clients could see the host, but no hosted files. Similarly the WebD homepage opened as normal, but did not list any files.
Turning off 'require secure connections' and restarting returned the hosting to normal. Eventually, I removed the 'serverCustom.pem' file from the server's Cstore folder, turned on 'require secure connections' on the admin console, then restarted the server—this is now back to using 'secure' connections using the server's default certificate.
Steps to reproduce the problem
As above
Expected result
Databases are hosted using my own encryption certificate.
Actual result
The server appears to be serving the databases, but none are visible in the host list of any FM client, or on the WebD homepage.
Exact text of any error message(s) that appear
None.
Workaround
Use insecure connections.
JonJ:
Thank you for the post.
The symptoms you describe indicate the use of an SSL certificate that is not tested.
“I got a COMODO PositiveSSL certificate.”
The two Comodo certificates that are tested to work are the following:
Comodo Elite SSL Certificates bundled with certificate
Comodo SSL with SHA-256 (under SHA-1 Root)
Please review the following knowledge base article for the full list of tested certificates:
List of supported SSL certificate types and vendors for FileMaker platform
TSFalcon
FileMaker, Inc.