AnsweredAssumed Answered

ntdll.dll appcrash

Question asked by BasilMogdalov on Aug 3, 2011
Latest reply on Aug 27, 2013 by jessicar

Summary

ntdll.dll appcrash

Product

FileMaker Pro

Version

10

Operating system version

windows 2008 R2 terminal server 64bit

Description of the issue

2 users out of 15 experience appcrash of filemaker pro. Users have limited rights on the server, installation of any applications is prohibited for them.

Steps to reproduce the problem

login as one of 2 users with an issue, start filemaker pro, appcrash

Expected result

open up filemaker without any problems

Exact text of any error message(s) that appear

Faulting application name: FileMaker Pro.exe, version: 10.0.3.303, time stamp: 0x4a3ad6bc
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7ab86
Exception code: 0xc015000f
Fault offset: 0x00084441
Faulting process id: 0x309c
Faulting application start time: 0x01cc47a431dbf0c0
Faulting application path: C:\Program Files (x86)\FileMaker\FileMaker Pro 10\FileMaker Pro.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 711daa30-b397-11e0-9575-4040da6af10c

Workaround

created a blank user test1

Outcomes