AnsweredAssumed Answered

Object fills set to image not displaying in Webdirect

Question asked by CraftICT on Feb 9, 2015
Latest reply on Feb 10, 2015 by TSGal

Summary

Object fills set to image not displaying in Webdirect

Product

FileMaker Server

Version

13.0v5

Operating system version

Windows 2012

Description of the issue

We're using a 2 VM machine deployment and when using themes with object fills set to images, these are not displayed in WebDirect when accessed over the Internet (i.e. when using a server's public IP address).

We're using a GeoTrust SSL certificate and bindings have been set to the external address.

When viewing the CSS generated by WebDirect, the background image tag is being pointed to the server internal IP address not the external.

We've since found postings that are not directly related to the above, but they also mention the problem of internal IP addresses being referenced within WebDirect and prior to that IWP:

https://community.filemaker.com/thread/68308?start=30&tstart=0
and
http://forums.filemaker.com/posts/268bed5742?page=3
and
http://fmforums.com/forum/topic/94996-fill-background-with-image/
and
http://forums.filemaker.com/posts/72225c850e

Sadly the last posting above stated that this was an acknowledged bug on February 18th 2014 - as we have had many updates since then and nearly 12 months has passed, surely this should have been addressed by now?

Steps to reproduce the problem

Choose an image as a fill for an object and log into WebDirect over the Internet

Expected result

Images should display

Actual result

Nothing appears

Exact text of any error message(s) that appear

Browser console reports:  Failed to load resource: net::ERR_CONNECTION_TIMED_OUT

http://SERVERINTERNALIPADDRESS/Streaming/Additional_1/FM-F98A5D62-3077-2C4B-993C-A3323D46912F.png

if you manually change the internal address to the external or domain name, then the image appears

Configuration information

Tested on Mac and Windows on all major browsers

Workaround

None that we are aware of, our only current option appears to be to insert images each time a button is required, which will demand revisiting our current development work at a later date if and when this bug is fixed.

Outcomes