3 Replies Latest reply on Jun 18, 2014 9:27 AM by TSGal

    Open Remote/Upload to Server - Host unavailable

    jacksrmd

      Summary

      Open Remote/Upload to Server - Host unavailable

      Product

      FileMaker Server

      Version

      13.0.2.295 (FM Server) / 13.0v3 (FMAdvanced)

      Operating system version

      Windows Server 2008 R2 (FileMaker Server) / Windows XP (FileMaker Pro Advanced)

      Description of the issue

      I'm unable to connect to the server using the OPEN REMOTE option.  When I go into OPEN REMOTE and select the HOST, the dialog box does appear to enter my account name and password.  When I try to upload a filemaker solution & select the host & enter the username and password, I get the following error: 

      The file "X" could not be opened.  Either the host is not available, or the file is not available on the host.

      When I attempt to open Recent files or Favorite files, I get the same error message.

      Steps to reproduce the problem

      File - Open Remote - Select Host

      or

      File - Share - Upload to Filemaker Server - Enter username and password

      or

      File - Open Recent - select file

      or

      File - Open Favorite - select file

      Expected result

      Open Remote - Select Host:  expect dialog box to appear

      File - Share - Upload to FileMaker Server:  expect connection to server after entering credentials

      File - Open Recent:  dialog box to appear asking for credentials

      File - Favorite:  dialog box to appear asking for credentials

      Actual result

      Open Remote - No dialog box appears

      File - Share - Upload to FileMaker Server:  no connection

      File - Open Recent:  No dialog box

      File - Favorite:  dialog to appear asking for credentials

      Exact text of any error message(s) that appear

      The file "X" could not be opened.  Either the host is not available, or the file is not available on the host.

      Workaround

      n/a

        • 1. Re: Open Remote/Upload to Server - Host unavailable
          TSGal

               John Allen:

               Thank you for your post.

               Are you able to launch Admin Console from the machine running FileMaker Pro?  When you check Activity, are all files listed as "Normal"?

               After entering Open Remote, click on Local Hosts.  Does the host appear?  If not, switch to Favorite Hosts, and select the host.  Do all files appear?

               Are you able to connect to the files through another computer?

               TSGal
               FileMaker, Inc.

          • 2. Re: Open Remote/Upload to Server - Host unavailable
            jacksrmd

                 -  I'm able to launch ADMIN CONSOLE from client machine running FileMaker Pro

                 -  All files are listed as Normal

                 -  Selecting Favorite Hosts, selecting the host:  the dialog for credentials DOES NOT APPEAR (Server is configured to show files based on ID)

                 -  Tried connecting through another computer, but received same error.

                 Ty for replying TSGal 

                 Currently the case# is [Case: 140618-000178]

            • 3. Re: Open Remote/Upload to Server - Host unavailable
              TSGal

                   John Allen:

                   Working with a Support Technician is the best option at this point as he/she can discuss information in real-time.

                   TSGal
                   FileMaker, Inc.