2 Replies Latest reply on May 2, 2012 11:14 AM by philmodjunk

    Password reset

    aubreyfarkas

      Summary

      Password reset

      Product

      FileMaker Pro

      Version

      11

      Operating system version

      Windows 7

      Description of the issue

      We did not knwo our old password. Now it is prompting us for a password. Need to reset the entire network because we cannot log on.

      Expected result

      Need to log on.

      Workaround

      If we continue clicking the exit button then push cancel it tells us we can't enter an old database, then we are able to get to the file we need.

        • 1. Re: Password reset
          TSGal

          aubrey farkas:

          Thank you for your post.

          If you lost the password to the current file, then you will not get access.  You will need to return to an older version of the file that doesn't have a password.

          TSGal
          FileMaker, Inc.

          • 2. Re: Password reset
            philmodjunk

            Try this simple test:

            Enter "admin" as the account name, leave the password box empty and try to open the file.

            Perhaps a change in file options was made that is causing a non-password protected file to now ask for a password.