7 Replies Latest reply on May 15, 2014 9:48 AM by disabled_ntaylor

    pdf browser plug-in not working (or missing)

    HinOey
    HinOey May 13, 2014 4:13 AM

      Summary

      pdf browser plug-in not working (or missing)

      Product

      FileMaker Pro

      Version

      13.3

      Operating system version

      W8.1

      Description of the issue

      To use pdf display you must have a browser plug-in installed.

      As far as I know I have installed the Foxit browser plug-in
      But in FileMaker I still cannot use pdf insert
      - ofcourse it is possible that I did not install correctly
      - or maybe it doesn't work with Foxit

      PS I had it working before I upgraded 'everything':
      - now W8.1
      - now FileMaker Pro 13.3
      - now Firefox 29
      - now Foxit 6.1

      Steps to reproduce the problem

      Option insert pdf is not available

      Actual result

      in the field only an pdf icon is installed

      FM-pdf-display.JPG

      • 109 Views
      • Tags:
        • 1. Re: pdf browser plug-in not working (or missing)
          disabled_ntaylor May 13, 2014 8:56 AM (in response to HinOey)

               Hin Oey:

                

               Thank you for the post.

                

               I am unsure if Foxit 6.1 allows this functionality. I will test later today when I have access to a Windows computer with Foxit.

                

               Is the container field set as "Interactive"? Does the option return if you install the free version of Adobe Reader?

                

               TSFalcon

               FileMaker, Inc.

          • 2. Re: pdf browser plug-in not working (or missing)
            HinOey
            HinOey May 14, 2014 1:12 AM (in response to HinOey)

                 Thanks for looking into this.

                 Isn't a container always interactive? If not I do not know where to make it intactive?

                 PS In the past I had it working, but it could have been using the Adobe pdf browser plug-in ... (not sure, cannot check it anymore)

            • 3. Re: pdf browser plug-in not working (or missing)
              HinOey
              HinOey May 14, 2014 1:38 AM (in response to HinOey)

                   sorry, found the setting, it is interactive

                   - has always been interactive; did NOT made it interactive today

              • 4. Re: pdf browser plug-in not working (or missing)
                disabled_ntaylor May 14, 2014 2:56 PM (in response to HinOey)

                     Hin Oey:

                      

                     Thank you for the reply.

                      

                     I was able to test a Windows 7 computer with Foxit and without Adobe Reader. 

                      

                     Interactive content does not appear to load with Foxit. 

                      

                     I was able to right-click and the "Insert PDF" option was available to me; however, after choosing the file to insert, I am asked to save or open the file. 

                      

                     As a next step, install Adobe Reader to see if the option returns for you.

                      

                     Please keep me updated with any progress.

                      

                     TSFalcon

                     FileMaker, Inc.

                • 5. Re: pdf browser plug-in not working (or missing)
                  HinOey
                  HinOey May 14, 2014 11:57 PM (in response to HinOey)

                       Hello TS,

                       Just installed the Adobe reader.

                       Now everything seems to work; i.e. have pdf insert; and a pdf reader starts when I click a pdf document.

                       So it does not seem to be an FM issue

                       - although you could consider (in your help files/forum) to warn people about this.

                       I will inform Foxit that bthere seems to be something 'weird' with their reader.

                        

                       Thanks for helping

                       Hin

                       Netherlands

                  • 6. Re: pdf browser plug-in not working (or missing)
                    HinOey
                    HinOey May 15, 2014 12:31 AM (in response to HinOey)

                         Would like to elaborate a little:

                           
                    1.           Is there a way to check which browser plug-in (any detail) FM is using.
                      2.      
                    2.           Maybe you could enahnce your FM help by elaborating a bit more how the browser plug-in mechanism works           
                                       
                      1.                     so that user can do some checking by themselves.
                        2.           
                           
                      3.      
                    3.           You might  consider to add a [SOLVED]  indication to a subject in the forum           
                                       
                      1.                     for casual users it might be nice(r) to look for solved issues; i.e. you are actually not really interested in question but in solutions ;-)
                        2.           
                           

                         Regards,

                         Hin

                    • 7. Re: pdf browser plug-in not working (or missing)
                      disabled_ntaylor May 15, 2014 9:48 AM (in response to HinOey)

                           Hin Oey:

                            

                           Thank you for the reply.

                            

                      "Is there a way to check which browser plug-in (any detail) FM is using."

                            

                           FileMaker Pro or FileMaker Pro Advanced will use the operating system's default.

                            

                           "Maybe you could enahnce your FM help by elaborating a bit more how the browser plug-in mechanism works"

                            

                      Interactive content and other enhancements for container fields

                            

                      Working with PDF files in interactive containers

                            

                           "You might consider to add a [SOLVED]  indication to a subject in the forum"

                            

                           This is not a feature at this time, and I agree the goal is to find the solution; however, this forum does allow the original poster to choose a "best answer" which is indicated to other viewers by a green circle with a white checkmark by the "best answer" comment in the thread and by the thread title in the list of reports. 

                            

                           TSFalcon

                           FileMaker, Inc.