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pdf browser plug-in not working (or missing)

Question asked by HinOey on May 13, 2014
Latest reply on May 15, 2014 by disabled_ntaylor

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Summary

Product

FileMaker Pro

Version

13.3

Operating system version

W8.1

Description of the issue

To use pdf display you must have a browser plug-in installed.

As far as I know I have installed the Foxit browser plug-in
But in FileMaker I still cannot use pdf insert
- ofcourse it is possible that I did not install correctly
- or maybe it doesn't work with Foxit

PS I had it working before I upgraded 'everything':
- now W8.1
- now FileMaker Pro 13.3
- now Firefox 29
- now Foxit 6.1

Steps to reproduce the problem

Option insert pdf is not available

Actual result

in the field only an pdf icon is installed

No one else has this question

Outcomes

7 Replies

disabled_ntaylor May 13, 2014 8:56 AM
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     Hin Oey:



     Thank you for the post.



     I am unsure if Foxit 6.1 allows this functionality. I will test later today when I have access to a Windows computer with Foxit.



     Is the container field set as "Interactive"? Does the option return if you install the free version of Adobe Reader?



     TSFalcon

     FileMaker, Inc.
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HinOey May 14, 2014 1:12 AM
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     Thanks for looking into this.

     Isn't a container always interactive? If not I do not know where to make it intactive?

     PS In the past I had it working, but it could have been using the Adobe pdf browser plug-in ... (not sure, cannot check it anymore)
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HinOey May 14, 2014 1:38 AM
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sorry, found the setting, it is interactive

- has always been interactive; did NOT made it interactive today
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disabled_ntaylor May 14, 2014 2:56 PM
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     Hin Oey:



     Thank you for the reply.



     I was able to test a Windows 7 computer with Foxit and without Adobe Reader.



     Interactive content does not appear to load with Foxit.



     I was able to right-click and the "Insert PDF" option was available to me; however, after choosing the file to insert, I am asked to save or open the file.



     As a next step, install Adobe Reader to see if the option returns for you.



     Please keep me updated with any progress.



     TSFalcon

     FileMaker, Inc.
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HinOey May 14, 2014 11:57 PM
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     Hello TS,

     Just installed the Adobe reader.

     Now everything seems to work; i.e. have pdf insert; and a pdf reader starts when I click a pdf document.

     So it does not seem to be an FM issue

     - although you could consider (in your help files/forum) to warn people about this.

     I will inform Foxit that bthere seems to be something 'weird' with their reader.



     Thanks for helping

     Hin

     Netherlands
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HinOey May 15, 2014 12:31 AM
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Would like to elaborate a little:
1. Is there a way to check which browser plug-in (any detail) FM is using.
2.           Maybe you could enahnce your FM help by elaborating a bit more how the browser plug-in mechanism works
  
                      so that user can do some checking by themselves.
3.           You might consider to add a [SOLVED] indication to a subject in the forum
  
                      for casual users it might be nice(r) to look for solved issues; i.e. you are actually not really interested in question but in solutions ;-)
Regards,

Hin
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disabled_ntaylor May 15, 2014 9:48 AM
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     Hin Oey:



     Thank you for the reply.



"Is there a way to check which browser plug-in (any detail) FM is using."



     FileMaker Pro or FileMaker Pro Advanced will use the operating system's default.



     "Maybe you could enahnce your FM help by elaborating a bit more how the browser plug-in mechanism works"



Interactive content and other enhancements for container fields



Working with PDF files in interactive containers



     "You might consider to add a [SOLVED] indication to a subject in the forum"



     This is not a feature at this time, and I agree the goal is to find the solution; however, this forum does allow the original poster to choose a "best answer" which is indicated to other viewers by a green circle with a white checkmark by the "best answer" comment in the thread and by the thread title in the list of reports.



     TSFalcon

     FileMaker, Inc.
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pdf browser plug-in not working (or missing)

Summary

Product

Version

Operating system version

Description of the issue

Steps to reproduce the problem

Actual result

Outcomes

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