6 Replies Latest reply on Jul 7, 2014 1:20 PM by TSGal

    PDFs lose data when produced using FM 13 and opened on PC

    desiree@sumware.co.nz

      Summary

      PDFs lose data when produced using FM 13 and opened on PC

      Product

      FileMaker Pro

      Version

      FM13v3

      Operating system version

      Mac OS 10.9

      Description of the issue

      Client has for years produced reports saved as PDFs from within FileMaker ( Mac ) and emailed these to their clinicians. Just last week, one of their computers was upgraded, and with it, FM was updated to v13.
      Any PDFs emailed from this computer now arrive with most of the data missing when sent to PCs. Emailed to Mac (and opened in Preview) still works fine. The same PDF opened up in Adobe Reader on Mac similarly loses data.
      Problem is resolved by downgrading to FM 12 v4, but this is not a long term option.

      Steps to reproduce the problem

      Create report from FileMaker, and export to PDF. Open in Adobe Reader, or send to PC and all that can be seen is the header information.

      Configuration information

      Only happens in FM 13. Updated both FM and Adobe Reader to latest version, but did not solve the problem.

      Workaround

      revert to FileMaker 12

        • 1. Re: PDFs lose data when produced using FM 13 and opened on PC
          philmodjunk

               Please test this by creating a small, brand new test file and see if you can replicate this issue from a test file. There may be some fairly unique aspect of that Layout to PDF process that results in this issue.

               While fairly unlikely, it could even be caused by damage to your file or layout that did not create issues until you upgraded the OS and FileMaker. (There are a few known cases where hidden file damage did not produce problems with the file until the OS and/or FMP was upgraded.)

          • 2. Re: PDFs lose data when produced using FM 13 and opened on PC
            TSGal

                 Desireee De Kleynen:

                 Thank you for your post.

                 Besides the suggestions from PhilModJunk, does this issue only occur with a specific layout?  That is, if you export to PDF from a different layout, does the issue still occur?

                 If you go into Preview mode, does the report look correct?  If so, try printing to a PDF file.  Does this then work?

                 Any other information you can provide may be helpful in narrowing down possible causes.

                 TSGal
                 FileMaker, Inc.

            • 3. Re: PDFs lose data when produced using FM 13 and opened on PC
              desiree@sumware.co.nz

                   thanks for your help :). Have done some more testing and these are the results:

                   * PDF from other, similarly laid out layouts (header + body only) within the system display the same problem.

                   * printing directly to PDF from the preview mode still displays the same problem

                   * Playing with the advanced options (compatibility with version 5, 6, 7) does not appear to have any effect

                   * PDF from a completely new test db (but created in FM 13, whereas the above db was created in v9) does not show the same problem

                   * ordinary summary reports from within the system create perfectly normal PDFs

                   * pulled apart the layout to make sure nothing was touching header boundaries, made no difference.

                   * BUT printing directly to PDF from the Print dialog box (rather than the 'save PDF' option through the script) works OK....

                   in the image, only information contained in the heading in showing. The body is missing.

                    

                   any ideas ?

                   Désirée

                    

                    

              • 4. Re: PDFs lose data when produced using FM 13 and opened on PC
                TSGal

                     Desireee De Kleynen:

                     Thank you for the additional information.

                     If you uninstall Adobe Reader, does the PDF file open under native Preview?

                     Since saving to PDF works correctly under a new file, your file may be damaged.  First try recovering the file (under the File menu), open the Recovered file, and see if the issue persists.  If this still fails, then I would like to see a clone of the file so I can determine why it is failing.  Check your Inbox at the top of this page for instructions where to send the file.

                     TSGal
                     FileMaker, Inc.

                • 5. Re: PDFs lose data when produced using FM 13 and opened on PC
                  desiree@sumware.co.nz

                       Thank you -- I will try to get on to the client's computer today to test. In the meantime, the PDFs look fine under native preview even without uninstalling Adobe Reader. However both with Adobe Reader on my client's Mac and if sent to their clients' PCs, the problem manifests. The latter ultimately is the problem -- my client could do without Adobe Reader if need be.

                  • 6. Re: PDFs lose data when produced using FM 13 and opened on PC
                    TSGal

                         Desiree De Kleynen:

                         There does appear to be some issues with Adobe Reader 10 and Mac OS X 10.9.  Looking at the Apple Support forums, I found:

                    https://discussions.apple.com/thread/5470561

                    https://discussions.apple.com/message/23631346

                         ... and on the Adobe forum:

                    https://forums.adobe.com/message/5955587

                         If it works in Preview, then make sure you also update to Adobe Reader 11.

                         If you still have an issue, you can still send me the file to test here.

                         TSGal
                         FileMaker, Inc.