Please test this by creating a small, brand new test file and see if you can replicate this issue from a test file. There may be some fairly unique aspect of that Layout to PDF process that results in this issue.
While fairly unlikely, it could even be caused by damage to your file or layout that did not create issues until you upgraded the OS and FileMaker. (There are a few known cases where hidden file damage did not produce problems with the file until the OS and/or FMP was upgraded.)
Desireee De Kleynen:
Thank you for your post.
Besides the suggestions from PhilModJunk, does this issue only occur with a specific layout? That is, if you export to PDF from a different layout, does the issue still occur?
If you go into Preview mode, does the report look correct? If so, try printing to a PDF file. Does this then work?
Any other information you can provide may be helpful in narrowing down possible causes.
thanks for your help :). Have done some more testing and these are the results:
* PDF from other, similarly laid out layouts (header + body only) within the system display the same problem.
* printing directly to PDF from the preview mode still displays the same problem
* Playing with the advanced options (compatibility with version 5, 6, 7) does not appear to have any effect
* PDF from a completely new test db (but created in FM 13, whereas the above db was created in v9) does not show the same problem
* ordinary summary reports from within the system create perfectly normal PDFs
* pulled apart the layout to make sure nothing was touching header boundaries, made no difference.
* BUT printing directly to PDF from the Print dialog box (rather than the 'save PDF' option through the script) works OK....
in the image, only information contained in the heading in showing. The body is missing.
any ideas ?
Desireee De Kleynen:
Thank you for the additional information.
If you uninstall Adobe Reader, does the PDF file open under native Preview?
Since saving to PDF works correctly under a new file, your file may be damaged. First try recovering the file (under the File menu), open the Recovered file, and see if the issue persists. If this still fails, then I would like to see a clone of the file so I can determine why it is failing. Check your Inbox at the top of this page for instructions where to send the file.
Thank you -- I will try to get on to the client's computer today to test. In the meantime, the PDFs look fine under native preview even without uninstalling Adobe Reader. However both with Adobe Reader on my client's Mac and if sent to their clients' PCs, the problem manifests. The latter ultimately is the problem -- my client could do without Adobe Reader if need be.
Desiree De Kleynen:
There does appear to be some issues with Adobe Reader 10 and Mac OS X 10.9. Looking at the Apple Support forums, I found:
... and on the Adobe forum:
If it works in Preview, then make sure you also update to Adobe Reader 11.
If you still have an issue, you can still send me the file to test here.