6 Replies Latest reply on Jan 6, 2015 1:44 PM by RussW

    PDFs not working in interactive containers

    RussW

      Summary

      PDFs not working in interactive containers

      Product

      FileMaker Pro

      Version

      13

      Operating system version

      Win 8.1

      Description of the issue

      I've followed the instructions to the letter. Still, when I insert a PDF document, of any size, it does not render in the container field. Sometimes I get a dashed circular arrow and sometimes I get a blank container field with what looks like page borders top and left. I've Inserted PDF both manually, through a script and drag-n-drop. All with the same result. Pictures (JPG, BMP, etc.) show up fine.

      Steps to reproduce the problem

      I installed the Starter Solution for Content Management. I made no edits to the solution. I have the same issues.

        • 1. Re: PDFs not working in interactive containers
          Benjamin Fehr

          I had some unexpected behaviour which got resolved after installing Adobe Acrobat Reader on Win 8.

          As far as I know, FMP uses general system resources and resources from the webkit (MSIE for Windows, Safari-Webkit for Mac). Definitely for WebViewer and presumably for Container behaviour. Do you have a Adobe Reader installed?

          Check also Container settings in the inspector: Optimise for

          • Pictures  

          • interactive content (PDF, MP3, etc.)

          • 2. Re: PDFs not working in interactive containers
            RussW

            Thanks. I do have Adobe reader installed (newest version) and I do have the container optimized for PDF (Interactive). I've downloaded and run pre-fab solutions, including the Start Solution that FMP provides, and they behave the same way. So, it appears to be a system issue, not my programming.

            • 3. Re: PDFs not working in interactive containers
              TSGal

              RussW:

              Thank you for your posts.

              Do you have any plug-ins installed?  If so, temporarily disable them and try again.

              Do you have access to another computer?  If so, install FileMaker Pro and see if the issue also occurs on that machine.  If not, then uninstall and reinstall FileMaker Pro on your original machine.  If the problem still exists, compare your system with the system on the second machine to determine what is different.

              TSGal
              FileMaker, Inc.

              • 4. Re: PDFs not working in interactive containers
                RussW

                It seems to work fine on a Win7 machine using FMPro 12. I have also found that on Win8 and FMPro 13 that Adobe tries to launch the entire reader program as a new window and not open the PDF within the browser window. I have checked and set everything to try and force it to stay inside the browser window, so far with no luck.

                I'll try and deactivate or even remove all plug-ins and try again.

                Thanks for these suggestions.

                --Russ

                • 5. Re: PDFs not working in interactive containers
                  TSGal

                  RussW:

                  Another customer was having similar symptoms with PDF files in Container fields opening automatically in Adobe Acrobat/Reader.  See:

                  PDFs in Containers started to open automatically in Adobe Acrobat: Please Help

                  In essence, disabling the add-on "Adobe PDF Reader" and re-enabling appears to fix the issue.  Let me know if this helps.

                  TSGal
                  FileMaker, Inc.

                  • 6. Re: PDFs not working in interactive containers
                    RussW

                    Nope. The other user was in FMP12 which is working fine for me on a Win7 machine. I disabled all the Adobe add-ons in my Win8 machine and it didn't resolve the problem.

                    I have found a workaround posted by someone else that uses a web viewer hidden behind a button. The button runs a script that resets the window. It opens up the PDF in another window using the default Adobe Reader or Acrobat. Awkward, takes a lot of extra programming effort and definitely not what I want, but at least it replaces the container field with the "reloading" circular arrow.