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Preview Of PDF Documents Not Working Upon Upgrading To 12.0v5

Question asked by NeilMackay on Oct 29, 2013
Latest reply on Nov 11, 2013 by TSGal

Summary

Preview Of PDF Documents Not Working Upon Upgrading To 12.0v5

Product

FileMaker Pro

Version

12.0v5

Operating system version

Mac OS 10.6.8

Description of the issue

Just upgraded FileMaker Pro to 12.0v5 from 12.0v4. Immediately, our ability to preview PDF's in container fields has vanished - container fields appear empty and there are no previews of PDF's as normally expected. Computers running 12.0v4 and lower have no issues and can preview PDF's in those same container fields without issues. Only computers upgraded to 12.0v5 are affected. We're running Mac OS 10.6.8 on our workstations.

Exact text of any error message(s) that appear

No error messages appear. Field simply remains empty, rather than showing PDF document.

Workaround

Keeping FileMaker Pro 12 on version 4 or lower.

Outcomes