AnsweredAssumed Answered

Print driver host for 32 bit applications has stopped working

Question asked by KathyPennington on Jul 20, 2012
Latest reply on Jul 20, 2012 by philmodjunk

Summary

Print driver host for 32 bit applications has stopped working

Product

FileMaker Pro

Version

11.0.v3

Operating system version

Windows7

Description of the issue

I have 5 databases. Lately, when I try to print from one or more of the 5 databases, using either the print icon or File-Print, I sometimes receive this error - "Print Driver host for 32bit applications has stopped working" - "Printing cannot continue because this printer is not connected to a port." Trying to print to either local or networked HP printer(s).

Problem Event Name: APPCRASH
Application Name: splwow64.exe
Application Version: 6.1.7601.17514
Application Timestamp: 4ce7b4c8
Fault Module Name: hpzuiwn7.dll
(there's more)

It does not crash the database - it just won't print.  If you close and try again - sometimes it works; sometimes you got the same error.

I have the same software installed on another computer (not shared). I can open the same database from this other computer and print just fine.

Steps to reproduce the problem

close application and reopen - sometimes fixes it.

Exact text of any error message(s) that appear

Print driver host for 32bit applications has stopped working
Printing cannot continue because this printer is not connected to a port

Problem signature:
  Problem Event Name:     APPCRASH
  Application Name:     splwow64.exe
  Application Version:     6.1.7601.17514
  Application Timestamp:4ce7b4c8
  Fault Module Name:     hpzuiwn7.dll
  Fault Module Version:     0.3.7071.0
  Fault Module Timestamp:4a5bdfcb
  Exception Code:     c0000005
  Exception Offset:     00000000000d6de7
  OS Version:     6.1.7601.2.1.0.256.48
  Locale ID:     1033
  Additional Information 1:e4b7
  Additional Information 2:e4b775bcb1cb775487b88d06b7ba5dff
  Additional Information 3:3a41
  Additional Information 4:3a41dcbba7d9a299633e12a85b030059

Workaround

close application and reopen sometimes works.

Outcomes