5 Replies Latest reply on Apr 15, 2015 8:01 AM by kthersh

    Print Layouts Incorrect after FM 13 Upgrade

    kthersh

      Summary

      Print Layouts Incorrect after FM 13 Upgrade

      Product

      FileMaker Pro

      Version

      13.0v5

      Operating system version

      10.10.3

      Description of the issue

      After upgrading to FM 13, we have quite a few layouts, setup for printing of reminders, postcards, letters and reports, that are now not printing correctly, some the of the layouts are quite basic, but now seem to have large margins that are cutting off part of the printing.

      Steps to reproduce the problem

      Print any layout

      Expected result

      Proper printing

      Actual result

      Cut off items

        • 1. Re: Print Layouts Incorrect after FM 13 Upgrade
          TSGal

          Kyle Hershberger:

          Thank you for your post.

          What previous version of FileMaker were you using?

          Are you talking about the left margin?  Right margin?  Or both margins?

          What printer are you using?  What printer driver?

          How does the information appear in Preview mode?

          If you create a new layout with similar fields, does the information get cut off when printing?

          If you create a new database file with similar fields, does the information get cut off when printing?

          Any other information you can provide may help narrow down the possible cause.

          TSGal
          FileMaker, Inc.

          • 2. Re: Print Layouts Incorrect after FM 13 Upgrade
            Benjamin Fehr

            was this an update within FMP 13 or prior to FMP12?

            what schemes do you use for print layouts?

            • 3. Re: Print Layouts Incorrect after FM 13 Upgrade
              kthersh

              What previous version of FileMaker were you using?

              FM 12

              Are you talking about the left margin?  Right margin?  Or both margins?

              Left margin

              What printer are you using?  What printer driver?

              Konica Milota C454e, standard print driver

              How does the information appear in Preview mode?

              Looks fine and normal, not like it would be cutoff

              If you create a new layout with similar fields, does the information get cut off when printing?

              Yes

              If you create a new database file with similar fields, does the information get cut off when printing?

              Yes

               

              was this an update within FMP 13 or prior to FMP12?

              We upgraded from 12 to 13

              what schemes do you use for print layouts?

              Standard

               

              • 4. Re: Print Layouts Incorrect after FM 13 Upgrade
                TSGal

                Kyle Hershberger:

                Whatever appears in Preview is the same information being sent to the printer driver, so it does not surprise me that this would not work under new files.

                Have you checked with Konica to make sure the driver is compatible with Mac OS X 10.10.3?

                Do you have another printer available?  If so, does that print correctly?

                TSGal
                FileMaker, Inc.

                • 5. Re: Print Layouts Incorrect after FM 13 Upgrade
                  kthersh

                  The new driver seemed to work, thanks!