AnsweredAssumed Answered

Print Setup is not being carried over into the Print Dialog

Question asked by jessicar on Apr 30, 2014
Latest reply on May 2, 2014 by jessicar

Summary

Print Setup is not being carried over into the Print Dialog

Product

FileMaker Pro

Version

13.0v3 & 13.0v2

Operating system version

Windows 7

Description of the issue

The settings saved in the “File > Print Setup…” dialog, are not being carried over into the “File > Print…” dialog.

Steps to reproduce the problem

1. Open a database.
2. Choose "File > Print Setup" to verify your default printer is pulled in correctly. (If it's not, then set it to desired printer now.)
3. Choose "File > Print" and you'll see the problem. (to verify the problem to the fullest extent go ahead and print a test page.. you'll find it did not go to the correct printer saved in step 2)

Expected result

The Print Setup settings you saved in step 2 should be carried over into the File > Print dialog.

Actual result

The Print Setup settings you saved in step 2 are not being carried over into the File > Print dialog.

Configuration information

I have read through this article, and this is not the issue I am experiencing. http://help.filemaker.com/app/answers/detail/a_id/653/kw/default%20printer%20print%20setup)

Workaround

A client must fully print a document through the "File > Print" to save the Print Setup, and it has to be done each time the client opens a database.

Outcomes