1 Reply Latest reply on Feb 21, 2011 10:01 AM by TSGal

    Printing crashes Filemaker

    PetriPuoli-Honka

      Summary

      Printing crashes Filemaker

      Product

      FileMaker Pro

      Version

      10.0v3

      Operating system version

      Windows Vista 32 bit

      Description of the issue

      We have two users with Filemaker 10v3 and both computers have the same problem. When you print something the fifth time in filemaker it always crashes. If you print four times everything works normally. As soon as you print the fifth time Filemaker crashes.
      The printer is a HP Color Laserjet 3550n network printer with the latest drivers.

      Printer has been installed to a Server and directly to the computers that has filemaker. Same problem with both setups.

      Exact text of any error message(s) that appear

      This message is from the application log of windows. Too bad it is in Finnish.

      Viallinen sovellus FileMaker Pro.exe, versio 10.0.3.303, aikaleima 0x4a3ad6bc, virhemoduuli XDraw.dll, versio 10.0.3.303, aikaleima 0x4a3ad454, poikkeuskoodi 0xc0000005, virhepoikkeama 0x00039e96, prosessin tunnus 0xd90, sovelluksen käynnistysaika 0x01cbb313d93803b8.

        • 1. Re: Printing crashes Filemaker
          TSGal

          Petri Puoli-Honka:

          Thank you for your post.

          Do you have another printer?  If so, does it also have a problem crashing after four times printing?  If not, what is the brand and model of the other printer?

          Are you able to connect the HP Color Laserjet 3550n printer to a local machine?  If so, does it still fail printing on the fifth occurrence?

          Any other information you can provide may be helpful.

          TSGal
          FileMaker, Inc.