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Printing full-page letter yields only left half

Question asked by StephenKayner on Aug 26, 2010
Latest reply on Sep 22, 2010 by philmodjunk

Summary

Printing full-page letter yields only left half

Product

FileMaker Pro

Version

11v2

Operating system version

Mac OS 10.5.8

Description of the issue

When a user attempts to print a full-page letter from the server hosted database, the printing process yields only the left half of the page. Fiddling with Page Setup and reprinting usually solves this, but in the meantime, hundreds of pages of paper are getting wasted.

Steps to reproduce the problem

The user sees it on the first set of letters, daily.

Expected result

Letter prints full page.

Actual result

Letter prints only the left half of the page.

Exact text of any error message(s) that appear

No error generated.

Configuration information

HP printer drivers under Mac OS 10.5.8, FMP 11v2.

Workaround

Fiddling with settings in Page Setup (changing settings, then changing back and closing Page Setup) fixes it until next startup.

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Outcomes