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Printing on DYMO LabelWriter 400 shifted with Filemaker 13

Question asked by smcfeeters on Mar 19, 2014
Latest reply on Apr 2, 2014 by philmodjunk

Summary

Printing on DYMO LabelWriter 400 shifted with Filemaker 13

Product

FileMaker Pro

Version

13

Operating system version

OS X 10.9.2

Description of the issue

When I migrated a database from Filemaker 12 to Filemaker 13, all the labels being printed with a DYMO Labelwriter 400 are shifted and as a result are only partially printed.

Steps to reproduce the problem

Loaded database on Filemaker 12 and printed label:  OK
Loaded database on Filemaker 13 and printed label:  not correctly printed

Expected result

Label to print as shown on screen

Actual result

Only a portion of the label is printed

Workaround

I have been manually shifting the layouts to the right to get the labels printing correctly.  I have attached a photo of 2 labels.  1st printed in Filemaker 13 and the second in Filemaker 12

Dymo.png

Outcomes