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Printing Problems - 5100 Error Message from Canon i80 printer

Question asked by Cyd on Nov 4, 2009
Latest reply on Nov 5, 2009 by TSGal

Summary

Printing Problems - 5100 Error Message from Canon i80 printer

Description of the issue

I am using 10.0v3 Filemaker Pro on a MacBook with OS 10.5.8.  My printer is a Canon i80.  When attempting to print a page of records in Filemaker, only the top third of the page prints, the paper jambs, and I receive a 5100 error message stating that there is a problem with the printer mechanism.   After one hour of patiently trying various fixes, the Canon tech support told me that the correction for my problem was to update the run time in Filemaker Pro.  How does one do this? I have no problem printing from other applications - Word, pdf files, Excel, - Cyd 

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