4 Replies Latest reply on Dec 18, 2012 9:08 AM by disabled_ntaylor

    Printing Range or Print All problem!

    anoobs

      Summary

      Printing Range or Print All problem!

      Product

      FileMaker Pro

      Version

      Filemaker Pro 11 Advanced

      Operating system version

      Mac Mini -oftware  OS X 10.8 (12A269)

      Description of the issue

      Hello,..

      I created one database with filemaker pro 11 in windows 7. It was working well but when i moved this file to mac  OS X 10.8, am stuck with  the printing side. The problem is i cannot print all records or records using range (like 1-50 pages) even though i used records being browsed. If i did then it will print only one record. But in Windows its working fine and the funny side is if i create a new file in Mac and do the same.. it works!!.. so how can solve the problem of my old database.???
      Thank you very much in advance....

        • 1. Re: Printing Range or Print All problem!
          philmodjunk

               Are you printing from the File menu or performing a script to print?

               If you are printing from a script, try updating the printer setting inside your script.

               If you are printing from the File Menu, try recovering a copy of your file and see if it prints correctly. If it does, you might try using advanced recovery options to:

               Copy blocks as is
               Deleted Cached settings

               with the original copy of your file to see if that also fixes the issue. If it does, that file is pretty safe to use. If it does not, but the original recovery does, you would be better off replacing your file with an older backup copy if possible.

          Things to keep in mind about Recover:

               While Recover almost always detects and fully corrects any problems with your file...

                 
          1.           The recovered copy may behave differently even if recover reports "no problems found".
          2.      
          3.           Recover does not detect all problems
          4.      
          5.           Recover doesn't always fix all problems correctly
          6.      
          7.           Best Practice is to never put a recovered copy back into regular use or development. Instead, replace the damaged file with an undamaged back up copy if this is at all possible. You may have to save a clone of the back up copy and import all data from your recovered copy to get a working copy with the most up to date information possible.


               And here's a knowledgebase article that you may find useful: What to do when your file is corrupt (KB5421).

          • 2. Re: Printing Range or Print All problem!

                 anoob s:

                 Thank you for the post.

                 PhilModJunk is correct that file corruption is the most likely cause since only a single file seems to be exhibiting this behavior. However, what is the installed version of FileMaker Pro 11 Advanced? I've seen similar reports from user's running FileMaker Pro 11.0v1.

                 If not already using FileMaker Pro 11.0v4, then the suggestion would be to test with the updated version.

                 If the most up to date version is already installed and this issue still occurs, then the suggestion would be to follow the steps outlined by PhilModJunk.

                 TSFalcon
                 FileMaker, Inc.
            • 3. Re: Printing Range or Print All problem!
              anoobs

                   Thank you very much for ur concern. 

                    

                   @ PhilModJunk:  This file has no script for printing and i wanted to print from the menu. I recovered the files as u said but it didn't work. sad.. Everything is working fine except the print all command. 

              @ TSFalcon : Am working with FileMaker Pro Advanced 11.0v1..

                   Is there any solution except creating the scripts? 

              • 4. Re: Printing Range or Print All problem!

                     anoob s:

                     Thank you for the reply.

                     While I cannot guarantee a resolution, in the past running software updates for FileMaker Pro from 11.0v1 to 11.0v4 resolved similar issues. If not already using FileMaker Pro 11.0v4, then the suggestion would be to test with the updated version. The instructions and download for the free update are available here:

                http://help.filemaker.com/app/answers/detail/a_id/9910/

                     Please let me know if the issue persists when running the most current version of FileMaker Pro 11 software. 

                     TSFalcon

                     FileMaker, Inc.