2 Replies Latest reply on Nov 17, 2014 3:53 PM by goldensunflakes

    printing scaled in yosemite (?)

    goldensunflakes

      Summary

      printing scaled in yosemite (?)

      Product

      FileMaker Pro

      Version

      12 and 13

      Operating system version

      Mac OS X 10.10

      Description of the issue

      I have a database that prints output on a layout sized 3 inches by 5 inches.  Two of these will fit on a normal sheet of paper, or I can cut the paper to 5.5x8 inches and print two per half sheet, which is what I normally do.

      I tried printing from a newer laptop today (MacBook Pro, purchased in September) that is running Yosemite for the first time.  The items printed, but they are about 1/4 inch off in size. More like 2.75 inches x 4.75 (or a little less in the long direction).  I checked the scaling, and it is set to 100 percent.  I sent the job to another printer (both are HP4014n), and got the same result.  This was in FMP advanced vs 13. So I closed the database, opened it up in FMP Advanced vs 12, and got the same result.  So I put the database on a thumb drive, opened it on a different computer that is still using OS X 10.9 instead of 10.10, and the file printed at its expected size (3x5) instead of smaller.

      Steps to reproduce the problem

      Nothing needed to reproduce problem; it seems to just print shrunken from my computer that is running OS X 10.10.

      Workaround

      printing from OS X 10.9 worked as expected.

        • 1. Re: printing scaled in yosemite (?)
          TSGal

          leigh:

          Thank you for your post.

          I am unable to replicate the issue with a HP LaserJet M3035.  Both printouts are identical

          From both machines, instead of printing to the printer, print to a PDF file.  Then, compare both files to see if they are identical.  If the files are identical, try printing the PDF files.  Does this work?

          Have you tried reinstalling the printer driver under Mac OS X 10.10?

          Any other information you can provide may be helpful.

          TSGal
          FileMaker, Inc.

          • 2. Re: printing scaled in yosemite (?)
            goldensunflakes

            printing to PDF (via the print dialog and via save as PDF in Filemaker preview) generates output of the correct size, and it prints the correct size from the Yosemite computer.  Printing a 3x5 rectangle drawn in illustrator prints a correct size rectangle.  I haven't been able to reinstall the print drivers because those pages are down at HP right now, but I've found something else that appears related to the problem.  I had the page size set to a half sheet of paper (5.5x8.5 inches).  If I print to 8.5x11 inches on page set up (via filemaker), the cards print the correct size on my problem (yosemite os) computer). If I change the page size back to 5.5x8.5 (even creating a new profile for that instead of using the old one), then the size is off.  So it seems to have something to do with using a custom page size, but again, only from the computer running os x 10.10; the computer running os x 10.9 is fine.  Printing from Adobe illustrator onto 5.5x8.5 paper also scales the image (even though its not supposed to) -- its slightly larger than the FMP output, but still smaller than 3x5.  So, it looks like a yosemite or HP driver on yosemite problem right now, not a FMP problem.  I'll replace the driver when I can and see what happens. Thanks.