1 Reply Latest reply on Mar 29, 2012 3:21 PM by user15307

    Pro v9 crashes on opening, even after reinstalling multiple times.

    SeirianSumner

      Summary

      Pro v9 crashes on opening, even after reinstalling multiple times.

      Product

      FileMaker Pro

      Version

      v9.0.1

      Operating system version

      OS X 10.6.8.

      Description of the issue

      I've been trying to install filemaker Pro 9 for a year or so, off and on. each time it installs OK, but crashes at opening. I see this is a common problem, from previous forum posts (in 2010).

      Steps to reproduce the problem

      I've repeated the installation numerous occasions over the last year or so. It never works. I have v7 and that works fine. I've just had the logic board replaced, but this problem was there before this happened.

      Exact text of any error message(s) that appear

      Process:         FileMaker Pro [6036]
      Path:            /Applications/FileMaker Pro 9/FileMaker Pro.app/Contents/MacOS/FileMaker Pro
      Identifier:      com.filemaker.pro
      Version:         9.0.1 (9.0.1)
      Code Type:       X86 (Native)
      Parent Process:  launchd [1190]

      Date/Time:       2012-03-29 22:26:35.885 +0100
      OS Version:      Mac OS X 10.6.8 (10K549)
      Report Version:  6

      Interval Since Last Report:          2523 sec
      Crashes Since Last Report:           3
      Per-App Interval Since Last Report:  43 sec
      Per-App Crashes Since Last Report:   3
      Anonymous UUID:                      29C41ACF-F7C9-4845-B44E-9E41B5A6088C

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes: KERN_INVALID_ADDRESS at 0x00000000a1d39628
      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

      Application Specific Information:
      objc_msgSend() selector name: _getCString:maxLength:encoding:


      Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
      0   libobjc.A.dylib                    0x99386f94 objc_msgSend + 36
      1   com.apple.CoreFoundation           0x909f6b61 __ResetUDateFormat + 145
      2   com.apple.CoreFoundation           0x909f6a2e CFDateFormatterCreate + 398
      3   ...filemaker.support.framework     0x00fada41 Draco::GetICUFormatString(Draco::unistring&, Draco::FormatStyle, CFDateFormatterStyle, CFDateFormatterStyle, CFNumberFormatterStyle) + 329
      4   ...filemaker.support.framework     0x00faf389 Draco::GetDateTimeBoolICU(bool&, Draco::DateTimeFormatValue*, CFDateFormatterStyle, CFDateFormatterStyle) + 67
      5   ...filemaker.support.framework     0x00faf633 Draco::System_International::HourLeadingZero() const + 65
      6   ...filemaker.support.framework     0x00fa98d5 Draco::Locale::Write(Draco::SwapOStream&) const + 127
      7   ...filemaker.support.framework     0x00f85c35 Draco::Locale::Locale(Draco::Locale::Type) + 525
      8   com.filemaker.pro                  0x00057a64 XListDataSpec::XListDataSpec(CMacListCtrl*) + 140
      9   com.filemaker.pro                  0x00057b21 XListData::XListData(CMacListCtrl*) + 27
      10  com.filemaker.pro                  0x0079ada4 CCreatePage::CCreatePage() + 40
      11  com.filemaker.pro                  0x00487396 CStartCenterDlg::CStartCenterDlg(int) + 162
      12  com.filemaker.pro                  0x001a27f4 CFMProApp::AskOpenOrCreateDatabase() + 670
      13  com.filemaker.pro                  0x0031dded OMApplication::OpenApplication() + 21
      14  com.filemaker.pro                  0x002f6906 MOMApplication::HandleOpenApplication(AEDesc const&) + 90
      15  com.filemaker.pro                  0x002f897f MOMApplication::HandleAppleEvent(AEDesc const&, AEDesc&, AEDesc&, long) + 735
      16  com.filemaker.pro                  0x0031f707 MOMDirector::HandleAppleEvent(AEDesc const&, AEDesc&, long) + 297
      17  com.filemaker.pro                  0x0031f3ed MOMDirector::AppleEventHandler(AEDesc const*, AEDesc*, long) + 75
      18  com.apple.AE                       0x97b39f5c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 166
      19  com.apple.AE                       0x97b39e5b dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 43
      20  com.apple.AE                       0x97b39d65 aeProcessAppleEvent + 197
      21  com.apple.HIToolbox                0x92fc5197 AEProcessAppleEvent + 50
      22  com.filemaker.pro                  0x0019de48 CFMProApp::InitInstance() + 2490
      23  com.filemaker.pro                  0x0002f3af CMacApp::Main() + 39
      24  com.filemaker.pro                  0x00199201 main + 33
      25  com.filemaker.pro                  0x000039ea _start + 216
      26  com.filemaker.pro                  0x00003911 start + 41

      Thread 1:  Dispatch queue: com.apple.libdispatch-manager
      0   libSystem.B.dylib                  0x904df382 kevent + 10
      1   libSystem.B.dylib                  0x904dfa9c _dispatch_mgr_invoke + 215
      2   libSystem.B.dylib                  0x904def59 _dispatch_queue_invoke + 163
      3   libSystem.B.dylib                  0x904decfe _dispatch_worker_thread2 + 240
      4   libSystem.B.dylib                  0x904de781 _pthread_wqthread + 390
      5   libSystem.B.dylib                  0x904de5c6 start_wqthread + 30

      Thread 2:
      0   libSystem.B.dylib                  0x904b8c0e mach_wait_until + 10
      1   libSystem.B.dylib                  0x90540429 nanosleep + 345
      2   ...filemaker.support.framework     0x00fd254d Draco::Thread::Sleep(unsigned long) + 185
      3   ...filemaker.support.framework     0x00fd2736 Draco::TimerCheckThread::Main() + 236
      4   ...filemaker.support.framework     0x00fd112e Draco::Thread::RunThread() + 128
      5   ...filemaker.support.framework     0x00fcfac5 Draco::Thread::ThreadUnixProc(void*) + 67
      6   libSystem.B.dylib                  0x904e6259 _pthread_start + 345
      7   libSystem.B.dylib                  0x904e60de thread_start + 34

      Thread 3:
      0   libSystem.B.dylib                  0x904b8b42 semaphore_wait_signal_trap + 10
      1   libSystem.B.dylib                  0x904e66f8 _pthread_cond_wait + 1089
      2   libSystem.B.dylib                  0x9052f05f pthread_cond_wait + 48
      3   ...filemaker.support.framework     0x00fd144f Draco::Semaphore::P(Draco::Thread*) + 301
      4   ...filemaker.support.framework     0x00fd1db6 Draco::MsgQ::GetMsg() + 58
      5   ...ilemaker.dbengine.framework     0x01183509 Draco::HBEngine::HBEngineThread::Main() + 83
      6   ...filemaker.support.framework     0x00fd112e Draco::Thread::RunThread() + 128
      7   ...filemaker.support.framework     0x00fcfac5 Draco::Thread::ThreadUnixProc(void*) + 67
      8   libSystem.B.dylib                  0x904e6259 _pthread_start + 345
      9   libSystem.B.dylib                  0x904e60de thread_start + 34

      Thread 4:
      0   libSystem.B.dylib                  0x904b8b42 semaphore_wait_signal_trap + 10
      1   libSystem.B.dylib                  0x904e66f8 _pthread_cond_wait + 1089
      2   libSystem.B.dylib                  0x9052f05f pthread_cond_wait + 48
      3   ...filemaker.support.framework     0x00fd144f Draco::Semaphore::P(Draco::Thread*) + 301
      4   ...filemaker.support.framework     0x00fd1db6 Draco::MsgQ::GetMsg() + 58
      5   ...ilemaker.dbengine.framework     0x0124f636 Draco::DBEngineThread::Main() + 140
      6   ...filemaker.support.framework     0x00fd112e Draco::Thread::RunThread() + 128
      7   ...filemaker.support.framework     0x00fcfac5 Draco::Thread::ThreadUnixProc(void*) + 67
      8   libSystem.B.dylib                  0x904e6259 _pthread_start + 345
      9   libSystem.B.dylib                  0x904e60de thread_start + 34

      Thread 5:
      0   libSystem.B.dylib                  0x904b8b42 semaphore_wait_signal_trap + 10
      1   libSystem.B.dylib                  0x904e66f8 _pthread_cond_wait + 1089
      2   libSystem.B.dylib                  0x9052f05f pthread_cond_wait + 48
      3   ...filemaker.support.framework     0x00fd144f Draco::Semaphore::P(Draco::Thread*) + 301
      4   ...filemaker.support.framework     0x00fd1db6 Draco::MsgQ::GetMsg() + 58
      5   ...ilemaker.dbengine.framework     0x012a341f Draco::DBLockContinueThread::Main() + 83
      6   ...filemaker.support.framework     0x00fd112e Draco::Thread::RunThread() + 128
      7   ...filemaker.support.framework     0x00fcfac5 Draco::Thread::ThreadUnixProc(void*) + 67
      8   libSystem.B.dylib                  0x904e6259 _pthread_start + 345
      9   libSystem.B.dylib                  0x904e60de thread_start + 34

      Thread 0 crashed with X86 Thread State (32-bit):
        eax: 0x05900b10  ebx: 0x9098956e  ecx: 0x9a4d9fb6  edx: 0x201160a8
        edi: 0x218e1380  esi: 0xa011e0a8  ebp: 0xbfffce68  esp: 0xbfffcde4
         ss: 0x0000001f  efl: 0x00010202  eip: 0x99386f94   cs: 0x00000017
         ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
        cr2: 0xa1d39628

      Binary Images:
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      0x3f9a000 -  0x4024fca +libicui18n.26.dylib ??? (???) /Applications/FileMaker Pro 9/FileMaker Pro.app/Contents/Frameworks/libicui18n.26.dylib
      0x4626000 -  0x462dfff +libicuio.26.dylib ??? (???) /Applications/FileMaker Pro 9/FileMaker Pro.app/Contents/Frameworks/libicuio.26.dylib
      0x466e000 -  0x4683fd7 +libicule.26.dylib ??? (???) /Applications/FileMaker Pro 9/FileMaker Pro.app/Contents/Frameworks/libicule.26.dylib
      0x4789000 -  0x478dfe7 +libiculx.26.dylib ??? (???) /Applications/FileMaker Pro 9/FileMaker Pro.app/Contents/Frameworks/libiculx.26.dylib
      0x47bd000 -  0x47c1fdb +libicutoolutil.26.dylib ??? (???) /Applications/FileMaker Pro 9/FileMaker Pro.app/Contents/Frameworks/libicutoolutil.26.dylib
      0x47da000 -  0x484efd6 +libicuuc.26.dylib ??? (???) /Applications/FileMaker Pro 9/FileMaker Pro.app/Contents/Frameworks/libicuuc.26.dylib
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      0x5f9d000 -  0x5fabfe7  libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <1825F5DF-491F-FDD5-3ABB-3FAC1EDC4357> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
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      0x21466000 - 0x218defeb +FMP_libFNP.so ??? (???) /Applications/FileMaker Pro 9/FileMaker Pro.app/Contents/MacOS/FMP_libFNP.so
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      0x9384a000 - 0x9387dfff  libTrueTypeScaler.dylib ??? (???) <0F04DAC3-829A-FA1B-E9D0-1E9505713C5C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
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      0x93b6d000 - 0x93c9bfe7  com.apple.CoreData 102.1 (251) <87FE6861-F2D6-773D-ED45-345272E56463> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
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      0x96d5b000 - 0x970c6ff7  com.apple.QuartzCore 1.6.3 (227.37) /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
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      0x97109000 - 0x971e9fe7  com.apple.vImage 4.1 (4.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
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      0x9725c000 - 0x97268ff7  libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
      0x97293000 - 0x972d6ff7  libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
      0x97372000 - 0x973bffeb  com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <00A1A83B-0E7D-D0F4-A643-8C5675C2BB21> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
      0x973c0000 - 0x973d0ff7  libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) /usr/lib/libsasl2.2.dylib
      0x975bc000 - 0x975bcff7  com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
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      0x97700000 - 0x97b35ff7  libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
      0x97b36000 - 0x97b69ff7  com.apple.AE 496.5 (496.5) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
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      0x98d88000 - 0x98da4fe3  com.apple.openscripting 1.3.1 (???) <2A748037-D1C0-6D47-2C4A-0562AF799AC9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
      0x98e23000 - 0x98ebbfe7  edu.mit.Kerberos 6.5.11 (6.5.11) /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
      0x98ebc000 - 0x98edefef  com.apple.DirectoryService.Framework 3.6 (621.12) /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
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      0x9a6e1000 - 0x9a799feb  libFontParser.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
      0x9a8a3000 - 0x9a8e0ff7  com.apple.SystemConfiguration 1.10.8 (1.10.2) <50E4D49B-4F61-446F-1C21-1B2BA814713D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
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      0x9ab19000 - 0x9ab1cff7  libCoreVMClient.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
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      0xba900000 - 0xba916ff7  libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <49C72FD1-891C-23C4-40E7-63DE3368C306> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
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      0xbad00000 - 0xbad01fe7  libLatin2Converter.dylib 49.0.0 (compatibility 1.0.0) <66210AF5-49B2-3705-5ED3-8326276B1396> /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
      0xbaf00000 - 0xbaf01ff7  libLatin5Converter.dylib 49.0.0 (compatibility 1.0.0) /System/Library/CoreServices/Encodings/libLatin5Converter.dylib
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      0xbb300000 - 0xbb301fe7  libSymbolConverter.dylib 49.0.0 (compatibility 1.0.0) /System/Library/CoreServices/Encodings/libSymbolConverter.dylib
      0xeab00000 - 0xeab10fe7  libConverter.dylib 169.1.0 (compatibility 1.0.0) <116CF161-A391-45BC-81B5-0954C87C8ABB> /System/Library/Printers/Libraries/libConverter.dylib
      0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

      Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 4 GB, SMC 1.47f2
      Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
      Memory Module: global_name
      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
      Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
      Network Service: AirPort, AirPort, en1
      Serial ATA Device: ST9250315ASG, 232.89 GB
      Serial ATA Device: HL-DT-ST DVDRW  GS23N
      USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0x24400000 / 2
      USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0x26500000 / 2
      USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0237, 0x04600000 / 3
      USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x04500000 / 2
      USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2
      USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8213, 0x06110000 / 3

        • 1. Re: Pro v9 crashes on opening, even after reinstalling multiple times.
          user15307

          Seirian Sumner,

          Thank you for posting.

          FileMaker Pro 9 can be installed on a Mac running OS X 10.6.8.  In order to identify exactly what is causing your launch to fail, I'll need additional information.

          Please try creating a new Admin account and launch FileMaker Pro from that account. Is there any message displayed? 

          To eliminate the possibility of memory contention, make sure there are no other programs running when you first launch FileMaker.  Try starting your Mac in Safe Mode -- by holding the Shift Key down as the machine is booting -- and see if you are able to launch FileMaker successfully.

          There is also a FileMaker Pro 9.0v3 update available at: 

          http://help.filemaker.com/app/answers/detail/a_id/6749

          See if you get different results if you apply the update.

          Any other details you can provide about your configuration at the time you are launching FileMaker would be helpful.  

           

          TSTuatara

          FileMaker, Inc.