4 Replies Latest reply on May 2, 2013 10:37 AM by SteveMartino

    Problem customizing toolbar, FM Pro 12



      Problem customizing toolbar, FM Pro 12


      FileMaker Pro


      Pro 12

      Operating system version

      Windows 7

      Description of the issue

      Everytime I try to customizing the toolbar, once the customize window pops up, I try to select a command to drag, the screen goes dim, get the message "....not responding".  I wait (up to a minute) while the little wheel goes round and round, then FM crashes and closes.  This happened from the initial install, first time I used it.  I also removed and re-installed FM, and forgot about the issue until I recently tried again.

      Steps to reproduce the problem

      From main menu>> View >> Customize Status Toolbar.  Customize window pops up.  Click on any command to drag.

      Expected result

      The ability to customize toolbar

      Actual result

      Window dims, ".....not responding", FM crashes and closes.

      Exact text of any error message(s) that appear

      Customize (Not Responding)


        • 1. Re: Problem customizing toolbar, FM Pro 12

               STEVE MARTINO:

               Thank you for the post. 


               I cannot replicate this with FileMaker Pro 12.0v4. Tests were performed on both on Mac OS X 10.7.5 and Windows 7. To attempt to replicate:


               1. File > New Database

               2. Saved file "toolbar test.fmp12" to the desktop.

               3. View > Customize Status Toolbar

               4. Drag a command on to the toolbar.


               Am I possibly missing a step to replicate? Do you experience this behavior with all files? How about a newly created file?



               FileMaker, Inc.

          • 2. Re: Problem customizing toolbar, FM Pro 12

                 Thank TS for the reply.  I tried your suggestion, creating a new file, it worked fine.  Tried it on a different file (FM training files), worked fine, went back to my DB, and it crashed again.

                 Any additional guidance would be greatly appreciated.




            • 3. Re: Problem customizing toolbar, FM Pro 12

                   STEVE MARTINO:

                   Thank you for the reply. 


                   I recommend running a recover on this file to see if it might be damaged.


                   Things to keep in mind about Recover:


                   While Recover almost always detects and fully corrects any problems with your file...


                   1. The recovered copy may behave differently even if recover reports "no problems found".

                   2. Recover does not detect all problems

                   3. Recover doesn't always fix all problems correctly

                   4. Best Practice is to never put a recovered copy back into regular use or development. Instead, replace the damaged file with an undamaged back up copy if this is at all possible. You may have to save a clone of the back up copy and import all data from your recovered copy to get a working copy with the most up to date information possible.


                   And here's a knowledge base article that you may find useful: What to do when your file is corrupt (KB5421).



                   FileMaker, Inc.

              • 4. Re: Problem customizing toolbar, FM Pro 12

                     I will give it a try

                     Thanks TS for your help