2 Replies Latest reply on Mar 1, 2011 2:49 PM by JamesKusely

    problem printing layouts

    JamesKusely

      Summary

      problem printing layouts

      Product

      FileMaker Pro

      Version

      11

      Operating system version

      Windows XP

      Description of the issue

      Printing layouts worked a couple days ago but not now(except for address labels). Now several layouts business cards & form letters for example look spread out, distorted, lines overlaping and worse. I first corrected the problem a couple of days ago by switching from table view to form view before printing and the business cards printed nicely but now that fix doesn't work. I installed FM and transfered layouts from a privious user around 2 weeks ago who apparently had no issues.

      Steps to reproduce the problem

      see attached work file

      Exact text of any error message(s) that appear

      none

      Configuration information

      none

      Workaround

      I copied a form letter in a FM layout and pasted it in MS word. It didn't look perfict but I was very desperate.

        • 1. Re: problem printing layouts
          TSGal

          James Kusely:

          Thank you for your post, and I apologize for the late reply.

          There is no attached work file.

          Check to see if the printer has changed.  This would affect Print Setup and the way it displays.  However, the fields should not "spread out, distorted, lines overlapping and worse.".  Do you have a script that prints the layout?  Do those scripts specify a specific printer?  Has there been a printer update?

          Any other information you can provide would be helpful.

          I am aware this problem occurred some time ago, so if you have found the solution, please post here in case others run into the same problem.

          TSGal
          FileMaker, Inc.

          • 2. Re: problem printing layouts
            JamesKusely

            This is Jim Kusely. I found the problem with printing the layouts mentioned under my last post. I read the solution on Google put can't remember the link.  My printer an old HP 895CSE would automatically set the printer to "draft" when clicking on the print icon in FM2011. I read that you have to have at least a 300dpi in order for the layouts to print properly which would be "normal" or "best" printer settings. So now I have to first go to printer setup, reset the printer to 'Normal" and then print the layout. Jim Kusely