1 Reply Latest reply on May 25, 2011 3:20 PM by philmodjunk

    Problems opening Filemaker Pro



      Problems opening Filemaker Pro


      FileMaker Pro



      Operating system version

      Windows XP Pro.

      Description of the issue

      Filemaker will either take forever to open, not open at all, or will crash and close upon opening.  Sometimes, we will get the error "An unsupported operation was attempted" or "Failed to create empty document" when open a database.

      Steps to reproduce the problem

      Opening Filemaker or a Filemaker database

      Actual result

      Same as described in the description of the issue

      Exact text of any error message(s) that appear

      "An unsupported operation was attempted"
      "Failed to create empty document"


      Re-install Filemaker, but would prefer not to have to do that every time.

        • 1. Re: Problems opening Filemaker Pro

          Is this a file recently converted from a much older version such as FileMaker 6 or older?

          1. Basic diagnostic tests to perform when you get frequent crashes:
          2. Does the crash only occur with a specific file?
          3. Test by creating a small sample file and see if opening it and working with it also generates a crash. If it crashes too, the problem likely lies with the computer or it's installation of FileMaker. If it does not crash, it becomes more likely that there is a problem with the file.
          4. What is reported when you recover the file?


          The file could be damaged.

          Things to keep in mind about Recover:

          1. Recover does not detect all problems
          2. Recover doesn't always fix all problems correctly
          3. Best Practice is to never put a recovered copy back into regular use or development. Instead, replace the damaged file with an undamaged back up copy if this is at all possible. You may have to save a clone of the back up copy and import all data from your recovered copy to get a working copy with the most up to date information possible.


          Does it always crash when you are doing the same thing with your file?

          That may point to a specific layout, script, operation that interacts with your Operating system or other applications...