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Problems with FileMaker Pro 11: Crashing unexpectedly, and unable to pull certain contacts into...

Question asked by SarahEllenburg on Dec 9, 2010
Latest reply on Dec 9, 2010 by philmodjunk

Summary

Problems with FileMaker Pro 11: Crashing unexpectedly, and unable to pull certain contacts into events

Product

FileMaker Pro

Version

11

Operating system version

Windows 7

Description of the issue

I have two major problems. I am with an academic institution and multiple people within my department view and modify the database. The file is stored on our common drive, however we access the file by opening it through FileMaker (per the recommendation of the user's manual).
First problem: Our database crashes almost every time we try to use it, and is often unable to be recovered. While we are usually able to open it later or on another computer, when it is reopened we find it has lost the data that was recently imputed.
Second problem: When we try to enter contacts into an event, some of the contacts are unable to be entered. I cannot even add them manually. The text disappears when I move to another cell.
These problems have made the database pretty much useless to us, and this is after we spent over a thousand dollars on the software and hiring a technician to customize it. Please help.

Steps to reproduce the problem

Opening the file within FileMaker
Only having one person work on the file at a time
Having our technician look into it, and he has been unable to diagnose or fix the issue

Expected result

Hopefully someone can diagnose and fix our problem.

Outcomes