AnsweredAssumed Answered

program crashes before opening, just logs a windows event

Question asked by RussellClapp on Feb 17, 2015
Latest reply on Feb 17, 2015 by RussellClapp

Summary

program crashes before opening, just logs a windows event

Product

FileMaker Pro

Version

v13.04

Operating system version

Window 7sp1 Pro x64

Description of the issue

-Double click shortcut on desktop that worked fine yesterday, nothing ever appears. Same result from install folder exe file.

-Nothing installed on PC for the last 3 weeks, no Java, no flash, nothin'.   It was working without incident yesterday. What the...PLEASE HELP!

Steps to reproduce the problem

-Complete removal/reboot/reinstall yields nothing but equal results and equal error logging. As does removal/reboot/reinstall of v13.01.

Expected result

-A working v13.04 FileMaker Pro.

-Even starting would be an improvement, ha!

Actual result

Same results described in "Description of the issue" above. Doesn't start.

Exact text of any error message(s) that appear

Error is as follows in event viewer:
Faulting application name: FileMaker Pro.exe, version: 13.0.4.418, time stamp: 0x5465b084
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x45c
Faulting application start time: 0x01d04ac2db4d95bc
Faulting application path: C:\Program Files (x86)\FileMaker\FileMaker Pro 13\FileMaker Pro.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 1d248917-b6b6-11e4-85c3-001fd0151d77

Configuration information

-Database is stored offsite, we only install client versions as server is maintained by another company. Other 15 clients with same versions/O.S.'s all load/operate fine.

Workaround

Complete removal/reboot and install of v12.04 (older version) yields a flawless operation, all works as intended.

Outcomes