AnsweredAssumed Answered

progressive updates 6.0 v1 to 6.0v2 to 11.0 to 12

Question asked by JohnLancaster on Jul 25, 2014
Latest reply on Jul 25, 2014 by philmodjunk


progressive updates 6.0 v1 to 6.0v2 to 11.0 to 12


FileMaker Pro



Operating system version

OS X 10.6.8

Description of the issue

about to commence updating to v12 from 6.0.

I firstly need to update existing licenses to 6.0 v2 but get "qualified product not found" with duplicate version of 6.0v2 in apps file. [duplicate key entered in error 7 years ago when we only had 3 staff! so conflict did not become apparent]

We started with 5.0 or earlier many years ago on OS 9 or earlier so cannot find an earlier version to commence upgrade to 6.0v2 for which we purchased 5 license keys some years ago.

I want to establish our original five licenses running properly first before upgrading to 11 then to 12 as recommended when we bought a total of 10 license keys plus unlimited server key approx 2 years ago.

Steps to reproduce the problem

load 6.0 v2 upgrade, enter any one of 5 purchased upgrade license keys after name & organisation (I presume these are not linked - company has not changed but precise original text not recorded).

Expected result

updated application with correct key license (we have 5 for this product)

Actual result

"qualified product not found"

Exact text of any error message(s) that appear

"qualified product not found"

Configuration information

OS X 10.6.8



i think i need an original 6.0v1 to restart upgrade process.