3 Replies Latest reply on Apr 30, 2014 1:50 PM by philmodjunk

    QR Code scan crashes FM Go

    bigtom

      Summary

      QR Code scan crashes FM Go

      Product

      FileMaker Go

      Version

      13.0.4

      Operating system version

      iOS 7.1.1 (11D201)

      Description of the issue

      Using Insert from Devive for QR code has intermittent green square on scan screen. When the green square is present the app crashes during scan operation. Barcode is not recognized. Tap Cancel also crashes the app.

      Steps to reproduce the problem

      Tap button that triggers script Insert from Device[Tablename::Fieldname; Type: Bar Code; Camera: Back; Resolution: Large] while in find mode.

      In the script setup only QR Code is checked for the barcode type.

      Repeat script until green square appears on scan screen.

      Expected result

      Scan barcode and save result to specified field.

      Actual result

      FM Go app crash when green square is present after 2-3 seconds on the scan screen.

      Exact text of any error message(s) that appear

      None

      Configuration information

      Same thing happens with all resolution settings. More than one device has same issue. Hosted with FMS 13.0.1.

      The green  square seems to be connected to iOS face recognition or auto focus.

      Switching to horizontal view removes the green square but crash still occurs.

      QR Code only. Scanning other barcode types does not produce this issue.

      Crash occurs only in find mode. Could not reproduce in browse mode.

      Creating new buttons had no effect.

      Workaround

      CNS barcode.

      photo.PNG

        • 1. Re: QR Code scan crashes FM Go
          TSGal

               Tom Oathoudt:

               Thank you for your post.

               I have responded to your identical post on the FileMaker Go forum at:

          FM Go Crashing

               In essence, this appears to be an issue if the device is pointed at the QR Code prior to the Insert from Device script step.  The camera will beep, no scan occurs, and FileMaker Go will crash and return to the iOS home screen a majority of time.  If you don't have the camera pointed at the QR Code prior to Insert from Device, then the issue will not occur.  See the link for more details.

               TSGal
               FileMaker, Inc.

          • 2. Re: QR Code scan crashes FM Go
            bigtom

                 This actually appears to be the same issue after testing for that exact condition. Thanks for the reply.

            • 3. Re: QR Code scan crashes FM Go
              philmodjunk

                   An entry in the Known Bugs List has been linked to this Issue Report. Any Comments/Questions/Suggested Corrections should be posted here or in a new thread. Please do not post such comments to the Known Bugs List thread.