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Records with a PDF file linked to an active container field cause FMP 12 to crash in OS 10.9

Question asked by ShumitBasu on Nov 11, 2013
Latest reply on May 16, 2015 by Fred(CH)

Summary

Records with a PDF file linked to an active container field cause FMP 12 to crash in OS 10.9

Product

FileMaker Pro

Version

12.0v5

Operating system version

OS 10.9

Description of the issue

My FMP12 database contains tabbed container fields, some of which are designed to be be linked to a PDF file.  When the tab with a PDF file is active, and I try to move from one record to the next either by going up and down, or doing a search, FMP12 crashes.  A detailed report was appearing when the crash would happen with a button asking if I wanted to reopen FMP.  This report is no longer being generated.  This problem has only been occurring since I updated to OS 10.9 (Mavericks) last week.  I've noticed that if I have a non-PDF-capable tab selected, then I have no problem navigating around my database.  This is a problem though, as I rely on seeing PDF files to know the status of a particular project.  I've noticed other issues with PDF files since the upgrade, so I suspect this is a problem with Adobe and their PDF plug-in.

Steps to reproduce the problem

Navigating around a database with active container fields linked to PDF files causes FMP 12 to crash in OS 10.9 (Mavericks).

Expected result

I should be able to see any linked PDF files in my database and use the plug-in to zoom in or out and view pages.  This is critical in managing the projects I'm working on.

Actual result

FMP 12 crashes whenever I try to navigate to a different record in my database, if there is a PDF file linked to an active container field.

Exact text of any error message(s) that appear

A detailed error report would appear at first, but is no longer showing up after FMP12 crashes.  When I reopen I get error messages complaining that there is a port conflict for file sharing, and that my database was improperly closed.  Obviously!

Workaround

The only workaround I've noticed is if I have one of my other tabbed container fields selected, one that is not designed to accept a PDF file, then I have no trouble freely navigating around my database.  But this makes it difficult to know if relevant artwork for a project, ideally linked in PDF form, has been completed, so this is making my job much more difficult.

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