AnsweredAssumed Answered

Save Records As PDF file Can't be Read With Acrobat Reader

Question asked by briancrockett on Aug 19, 2015
Latest reply on Mar 17, 2016 by briancrockett

Summary

Save Records As PDF file Can't be Read With Acrobat Reader

Product

FileMaker Pro

Version

14

Operating system version

Mac OS 10.10.4

Description of the issue

A co-worker created a new database in FMP 14 on his Mac that saves invoice records as a PDF and emails it to customers. He was getting complaints that they couldn't read the invoices in Acrobat Reader. (I assume in Windows)

I took a copy of the database and tried it myself. I can view the PDF created with Preview, FireFox etc. but not Acrobat Reader. It opens and may or may not show an error dialog depending on the version of Reader but then shows a blank page.


Here's a link to a thread on this.
http://forums.filemaker.com/posts/3bfb410258?commentId=339987#339987

Exact text of any error message(s) that appear

Acrobat Reader say's an error was found, contact the creator of the PDF.

Configuration information

Acrobat Reader 11.0 or Acrobat Reader DC Mac or Windows
FileMaker Pro Advanced 14.01 Mac
Mac OS 10.10.4

Workaround

Open the PDF file in FireFox.
Open PDF in Preview and then export to PDF
Use the Print script step set to save as PDF.

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