5 Replies Latest reply on Mar 17, 2016 9:25 AM by briancrockett

    Save Records As PDF file Can't be Read With Acrobat Reader



      Save Records As PDF file Can't be Read With Acrobat Reader


      FileMaker Pro



      Operating system version

      Mac OS 10.10.4

      Description of the issue

      A co-worker created a new database in FMP 14 on his Mac that saves invoice records as a PDF and emails it to customers. He was getting complaints that they couldn't read the invoices in Acrobat Reader. (I assume in Windows)

      I took a copy of the database and tried it myself. I can view the PDF created with Preview, FireFox etc. but not Acrobat Reader. It opens and may or may not show an error dialog depending on the version of Reader but then shows a blank page.

      Here's a link to a thread on this.

      Exact text of any error message(s) that appear

      Acrobat Reader say's an error was found, contact the creator of the PDF.

      Configuration information

      Acrobat Reader 11.0 or Acrobat Reader DC Mac or Windows
      FileMaker Pro Advanced 14.01 Mac
      Mac OS 10.10.4


      Open the PDF file in FireFox.
      Open PDF in Preview and then export to PDF
      Use the Print script step set to save as PDF.