1 Reply Latest reply on Feb 20, 2013 9:35 AM by philmodjunk

    Save to pdf crashes filemaker

    jrobgk1

      Summary

      Save to pdf crashes filemaker

      Product

      FileMaker Pro

      Version

      12.03 pro and 12.02advanced

      Operating system version

      windows 7

      Description of the issue

      When creating a pdf from multiple records, filemaker will force close when reaching "save as pdf" stage from either a script step OR from choosing the menu in preview mode.  Concurrently, we get errors stating that the header and footer are too long when they clearly are not.  choosing the print dialog button typically relieves that error, but there has to be a relation.  I am attempting to print from supercontainer fields and need the images to print one per page.

      Steps to reproduce the problem

      upon creating a found set, i choose preview mode, then save to pdf.  sometimes filemaker just closes and disappears.  other times, it runs through the routine, and then closes when the save as dialog box opens.

      Actual result

      This is a disaster, as the FM solution runs my wife's business and is preventing us from BILLING.  Can't have it, and can't go BACK to fm 11.  need assistance!!!

      Configuration information

      using point in space hosting on FM 12, all of our machines are running windows 7.

        • 1. Re: Save to pdf crashes filemaker
          philmodjunk

               choosing the print dialog button typically relieves that error

               It is my understanding that Save As PDF accesses your printer settings. So there is indeed a "connection". Try selecting a different printer (to see if that affects the crashing) and make sure to use Print Setup to specify the correct page size and orientation (to eliminate the error messages about the header and footer size).