8 Replies Latest reply on Sep 16, 2013 8:52 AM by disabled_ntaylor

    Saving records as a PDF crashes FileMaker Pro on Mac OS X.

    Julian_2

      Summary

      Saving records as a PDF crashes FileMaker Pro on Mac OS X.

      Product

      FileMaker Pro

      Version

      11.0v4

      Operating system version

      Mac OS X 10.8.4

      Description of the issue

      Saving records as a PDF using the script step or via the File menu option crashes FileMaker Pro on Mac OS X.

      Exact text of any error message(s) that appear

      Process:         FileMaker Pro [20235]
      Path:            /Applications/FileMaker Pro 11/FileMaker Pro.app/Contents/MacOS/FileMaker Pro
      Identifier:      com.filemaker.client.pro
      Version:         11.0.4 (11.0.4)
      Code Type:       X86 (Native)
      Parent Process:  launchd [113]
      User ID:         501

      Date/Time:       2013-09-11 13:25:46.045 +0200
      OS Version:      Mac OS X 10.8.4 (12E55)
      Report Version:  10

      Interval Since Last Report:          8436555 sec
      Crashes Since Last Report:           4
      Per-App Interval Since Last Report:  6286 sec
      Per-App Crashes Since Last Report:   2
      Anonymous UUID:                      6D191B2E-6460-A878-9A3C-FFC692BB9F34

      Crashed Thread:  23

      Exception Type:  EXC_BAD_ACCESS (SIGBUS)
      Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000030

      VM Regions Near 0x30:
      --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/FileMaker Pro 11/FileMaker Pro.app/Contents/MacOS/FileMaker Pro
          __TEXT                 0000000000001000-00000000007f8000 [ 8156K] r-x/rwx SM=COW  /Applications/FileMaker Pro 11/FileMaker Pro.app/Contents/MacOS/FileMaker Pro

      Thread 0:: Dispatch queue: com.apple.main-thread
      0   libsystem_kernel.dylib            0x9236ec3a __sem_wait_nocancel + 10
      1   DLI_PDFL81                        0x0263d048 acquireMutex + 17
      2   DLI_PDFL81                        0x0260d239 dlpdfinit + 345
      3   com.filemaker.client.pro          0x0051513a DLPDFInstanceHolder::Get() + 202
      4   com.filemaker.client.pro          0x0051755e FMDocPDFPrintJob::Initiate() + 158
      5   com.filemaker.client.pro          0x0051308e PrintJobCommon::ExecutePrintJob() + 30
      6   com.filemaker.client.pro          0x0052078c FMDocPrintJob::ExecutePrintJob() + 76
      7   com.filemaker.client.pro          0x005143be DoSaveAsPDF(FMDocWindow&) + 2862
      8   com.filemaker.client.pro          0x00194a56 DoImportExport(FMDocWindow*, unsigned int) + 1142
      9   com.filemaker.client.pro          0x0019690f AppHandleCommand(FMDocWindow*, unsigned int, bool) + 1743
      10  com.filemaker.client.pro          0x0019a3a4 AppExecuteCommand(FMDocWindow*, unsigned int, bool, bool) + 148
      11  com.filemaker.client.pro          0x00356019 ScriptRuntime::DispatchStep(bool&) + 761
      12  com.filemaker.fmengine.framework    0x033f85ab Draco::ScriptRuntimeBase::Execute() + 123
      13  com.filemaker.fmengine.framework    0x033f90eb Draco::ScriptRuntimeBase::DoNextStep() + 379
      14  com.filemaker.fmengine.framework    0x033f924e Draco::ScriptRuntimeBase::OnIdle() + 238
      15  com.filemaker.fmengine.framework    0x033dab8c Draco::FMSession::OnIdle(bool) + 252
      16  com.filemaker.client.pro          0x0015bbf3 CFMProApp::Idle(bool) + 35
      17  com.filemaker.client.pro          0x0015bdbd CFMProApp::DispatchNullEvent() + 109
      18  com.filemaker.client.pro          0x00511a15 -[MFAppDelegate HandleIdleNotification] + 21
      19  com.apple.Foundation              0x9209ce52 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_0 + 49
      20  com.apple.CoreFoundation          0x96064851 ___CFXNotificationPost_block_invoke_0 + 257
      21  com.apple.CoreFoundation          0x95fafe8a _CFXNotificationPost + 2794
      22  com.apple.Foundation              0x920a2248 -[NSNotificationCenter postNotification:] + 115
      23  com.apple.Foundation              0x92064698 postQueueNotifications + 843
      24  com.apple.CoreFoundation          0x95fc484e __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 30
      25  com.apple.CoreFoundation          0x95fc478d __CFRunLoopDoObservers + 381
      26  com.apple.CoreFoundation          0x95f9e8af __CFRunLoopRun + 1071
      27  com.apple.CoreFoundation          0x95f9e01a CFRunLoopRunSpecific + 378
      28  com.apple.CoreFoundation          0x95f9de8b CFRunLoopRunInMode + 123
      29  com.apple.HIToolbox               0x92e05f5a RunCurrentEventLoopInMode + 242
      30  com.apple.HIToolbox               0x92e05cc9 ReceiveNextEventCommon + 374
      31  com.apple.HIToolbox               0x92e05b44 BlockUntilNextEventMatchingListInMode + 88
      32  com.apple.AppKit                  0x9786a93a _DPSNextEvent + 724
      33  com.apple.AppKit                  0x9786a16c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
      34  com.apple.AppKit                  0x978605cc -[NSApplication run] + 855
      35  com.filemaker.client.pro          0x00028602 CMacApp_Main + 418
      36  com.filemaker.client.pro          0x0015d643 main + 51
      37  com.filemaker.client.pro          0x00003826 start + 54

      Thread 1:: Dispatch queue: com.apple.libdispatch-manager
      0   libsystem_kernel.dylib            0x9236f9ae kevent + 10
      1   libdispatch.dylib                 0x90a41c71 _dispatch_mgr_invoke + 993
      2   libdispatch.dylib                 0x90a417a9 _dispatch_mgr_thread + 53

      Thread 2:
      0   libsystem_kernel.dylib            0x9236ec72 __semwait_signal + 10
      1   libsystem_c.dylib                 0x906efa55 nanosleep$UNIX2003 + 189
      2   com.filemaker.support.framework    0x027aa72c Draco::Thread::Sleep(unsigned long) + 172
      3   com.filemaker.support.framework    0x027aab2c Draco::TimerCheckThread::Main() + 252
      4   com.filemaker.support.framework    0x027a6e4e Draco::Thread::RunThread() + 46
      5   com.filemaker.support.framework    0x027a8118 Draco::Thread::ThreadUnixProc(void*) + 72
      6   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      7   libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 3:
      0   libsystem_kernel.dylib            0x9236e8e2 __psynch_cvwait + 10
      1   libsystem_c.dylib                 0x9066a280 _pthread_cond_wait + 833
      2   libsystem_c.dylib                 0x906f0095 pthread_cond_wait$UNIX2003 + 71
      3   com.filemaker.support.framework    0x027a925f Draco::Semaphore::P(Draco::Thread*) + 159
      4   com.filemaker.support.framework    0x027a9e75 Draco::MsgQ::GetMsg() + 69
      5   com.filemaker.dbengine.framework    0x02925710 Draco::HBEngine::HBEngineThread::Main() + 128
      6   com.filemaker.support.framework    0x027a6e4e Draco::Thread::RunThread() + 46
      7   com.filemaker.support.framework    0x027a8118 Draco::Thread::ThreadUnixProc(void*) + 72
      8   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      9   libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 4:
      0   libsystem_kernel.dylib            0x9236e8e2 __psynch_cvwait + 10
      1   libsystem_c.dylib                 0x9066a280 _pthread_cond_wait + 833
      2   libsystem_c.dylib                 0x906f0095 pthread_cond_wait$UNIX2003 + 71
      3   com.filemaker.support.framework    0x027a925f Draco::Semaphore::P(Draco::Thread*) + 159
      4   com.filemaker.support.framework    0x027a9e75 Draco::MsgQ::GetMsg() + 69
      5   com.filemaker.dbengine.framework    0x02a26707 Draco::DBEngineThread::Main() + 135
      6   com.filemaker.support.framework    0x027a6e4e Draco::Thread::RunThread() + 46
      7   com.filemaker.support.framework    0x027a8118 Draco::Thread::ThreadUnixProc(void*) + 72
      8   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      9   libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 5:
      0   libsystem_kernel.dylib            0x9236e8e2 __psynch_cvwait + 10
      1   libsystem_c.dylib                 0x9066a280 _pthread_cond_wait + 833
      2   libsystem_c.dylib                 0x906f0095 pthread_cond_wait$UNIX2003 + 71
      3   com.filemaker.support.framework    0x027a925f Draco::Semaphore::P(Draco::Thread*) + 159
      4   com.filemaker.support.framework    0x027a9e75 Draco::MsgQ::GetMsg() + 69
      5   com.filemaker.dbengine.framework    0x02a90118 Draco::DBLockContinueThread::Main() + 648
      6   com.filemaker.support.framework    0x027a6e4e Draco::Thread::RunThread() + 46
      7   com.filemaker.support.framework    0x027a8118 Draco::Thread::ThreadUnixProc(void*) + 72
      8   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      9   libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 6:
      0   libsystem_kernel.dylib            0x9236ebe6 __select + 10
      1   com.filemaker.omniorb4.framework    0x03702962 omni::SocketCollection::Select() + 544
      2   com.filemaker.omniorb4.framework    0x0370cc82 omni::tcpEndpoint::AcceptAndMonitor(void (*)(void*, omni::giopConnection*), void*) + 136
      3   com.filemaker.omniorb4.framework    0x036713ff omni::giopRendezvouser::execute() + 159
      4   com.filemaker.omniorb4.framework    0x03682f28 omniAsyncWorker::real_run() + 334
      5   com.filemaker.dbengine.framework    0x029750b6 threadCreateInterceptor(omni::omniInterceptors::createThread_T::info_T&) + 22
      6   com.filemaker.omniorb4.framework    0x03683134 omniAsyncWorker::run(void*) + 50
      7   com.filemaker.omniorb4.framework    0x036fbd0e omni_thread_wrapper + 160
      8   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      9   libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 7:
      0   libsystem_kernel.dylib            0x9236e8e2 __psynch_cvwait + 10
      1   libsystem_c.dylib                 0x9066a280 _pthread_cond_wait + 833
      2   libsystem_c.dylib                 0x906f00e0 pthread_cond_timedwait$UNIX2003 + 70
      3   com.filemaker.omniorb4.framework    0x036faff5 omni_condition::timedwait(unsigned long, unsigned long) + 63
      4   com.filemaker.omniorb4.framework    0x03677d43 omni::Scavenger::execute() + 179
      5   com.filemaker.omniorb4.framework    0x03682f28 omniAsyncWorker::real_run() + 334
      6   com.filemaker.dbengine.framework    0x029750b6 threadCreateInterceptor(omni::omniInterceptors::createThread_T::info_T&) + 22
      7   com.filemaker.omniorb4.framework    0x03683134 omniAsyncWorker::run(void*) + 50
      8   com.filemaker.omniorb4.framework    0x036fbd0e omni_thread_wrapper + 160
      9   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      10  libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 8:
      0   libsystem_kernel.dylib            0x9236eb3e __recvfrom + 10
      1   libsystem_c.dylib                 0x906efbbf recv$UNIX2003 + 54
      2   com.filemaker.omniorb4.framework    0x0370c509 omni::tcpConnection::Recv(void*, unsigned long, unsigned long, unsigned long) + 357
      3   com.filemaker.omniorb4.framework    0x0367b76a omni::giopStream::inputMessage() + 336
      4   com.filemaker.omniorb4.framework    0x0366fff5 omni::giopImpl12::inputNewServerMessage(omni::giopStream*) + 71
      5   com.filemaker.omniorb4.framework    0x03670148 omni::giopImpl12::inputMessageBegin(omni::giopStream*, void (*)(omni::giopStream*)) + 174
      6   com.filemaker.omniorb4.framework    0x03663dc6 omni::GIOP_S::dispatcher() + 96
      7   com.filemaker.omniorb4.framework    0x0367d9f2 omni::giopWorker::real_execute() + 1406
      8   com.filemaker.omniorb4.framework    0x0367daaa omni::giopWorker::execute() + 50
      9   com.filemaker.omniorb4.framework    0x03682f28 omniAsyncWorker::real_run() + 334
      10  com.filemaker.dbengine.framework    0x029750b6 threadCreateInterceptor(omni::omniInterceptors::createThread_T::info_T&) + 22
      11  com.filemaker.omniorb4.framework    0x03683134 omniAsyncWorker::run(void*) + 50
      12  com.filemaker.omniorb4.framework    0x036fbd0e omni_thread_wrapper + 160
      13  libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      14  libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 9:
      0   libsystem_kernel.dylib            0x9236ebe6 __select + 10
      1   com.filemaker.omniorb4.framework    0x03702962 omni::SocketCollection::Select() + 544
      2   com.filemaker.omniorb4.framework    0x03708e8e omni::tcpActiveCollection::Monitor(void (*)(void*, omni::giopConnection*), void*) + 42
      3   com.filemaker.omniorb4.framework    0x03671152 omni::giopMonitor::execute() + 74
      4   com.filemaker.omniorb4.framework    0x03682f28 omniAsyncWorker::real_run() + 334
      5   com.filemaker.dbengine.framework    0x029750b6 threadCreateInterceptor(omni::omniInterceptors::createThread_T::info_T&) + 22
      6   com.filemaker.omniorb4.framework    0x03683134 omniAsyncWorker::run(void*) + 50
      7   com.filemaker.omniorb4.framework    0x036fbd0e omni_thread_wrapper + 160
      8   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      9   libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 10:
      0   libsystem_kernel.dylib            0x9236e8e2 __psynch_cvwait + 10
      1   libsystem_c.dylib                 0x9066a280 _pthread_cond_wait + 833
      2   libsystem_c.dylib                 0x906f0095 pthread_cond_wait$UNIX2003 + 71
      3   com.filemaker.support.framework    0x027a925f Draco::Semaphore::P(Draco::Thread*) + 159
      4   com.filemaker.support.framework    0x027a946a Draco::RepThread::RunThread() + 90
      5   com.filemaker.support.framework    0x027a8118 Draco::Thread::ThreadUnixProc(void*) + 72
      6   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      7   libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 11:
      0   libsystem_kernel.dylib            0x9236e8e2 __psynch_cvwait + 10
      1   libsystem_c.dylib                 0x9066a280 _pthread_cond_wait + 833
      2   libsystem_c.dylib                 0x906f0095 pthread_cond_wait$UNIX2003 + 71
      3   com.filemaker.support.framework    0x027a925f Draco::Semaphore::P(Draco::Thread*) + 159
      4   com.filemaker.support.framework    0x027a946a Draco::RepThread::RunThread() + 90
      5   com.filemaker.support.framework    0x027a8118 Draco::Thread::ThreadUnixProc(void*) + 72
      6   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      7   libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 12:
      0   libsystem_kernel.dylib            0x9236efad __syscall + 5
      1   com.apple.OpenTransport           0x137d7279 CarbonSelectThreadFunc + 185
      2   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      3   libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 13:
      0   libsystem_kernel.dylib            0x9236e8e2 __psynch_cvwait + 10
      1   libsystem_c.dylib                 0x9066a280 _pthread_cond_wait + 833
      2   libsystem_c.dylib                 0x906f0095 pthread_cond_wait$UNIX2003 + 71
      3   com.apple.OpenTransport           0x137d3859 CarbonOperationThreadFunc + 157
      4   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      5   libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 14:: com.apple.NSURLConnectionLoader
      0   libsystem_kernel.dylib            0x9236c7d2 mach_msg_trap + 10
      1   libsystem_kernel.dylib            0x9236bcb0 mach_msg + 68
      2   com.apple.CoreFoundation          0x95f98f79 __CFRunLoopServiceMachPort + 185
      3   com.apple.CoreFoundation          0x95f9e95f __CFRunLoopRun + 1247
      4   com.apple.CoreFoundation          0x95f9e01a CFRunLoopRunSpecific + 378
      5   com.apple.CoreFoundation          0x95f9de8b CFRunLoopRunInMode + 123
      6   com.apple.Foundation              0x9207337a +[NSURLConnection(Loader) _resourceLoadLoop:] + 395
      7   com.apple.Foundation              0x920d7448 -[NSThread main] + 45
      8   com.apple.Foundation              0x920d73cb __NSThread__main__ + 1396
      9   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      10  libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 15:: JavaScriptCore::BlockFree
      0   libsystem_kernel.dylib            0x9236e8e2 __psynch_cvwait + 10
      1   libsystem_c.dylib                 0x9066a280 _pthread_cond_wait + 833
      2   libsystem_c.dylib                 0x906f00e0 pthread_cond_timedwait$UNIX2003 + 70
      3   com.apple.JavaScriptCore          0x9a1fb4b8 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 120
      4   com.apple.JavaScriptCore          0x9a412f63 JSC::BlockAllocator::blockFreeingThreadMain() + 115
      5   com.apple.JavaScriptCore          0x9a1f943c WTF::threadEntryPoint(void*) + 76
      6   com.apple.JavaScriptCore          0x9a4288a0 WTF::wtfThreadEntryPoint(void*) + 16
      7   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      8   libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 16:: JavaScriptCore::Marking
      0   libsystem_kernel.dylib            0x9236e8e2 __psynch_cvwait + 10
      1   libsystem_c.dylib                 0x9066a280 _pthread_cond_wait + 833
      2   libsystem_c.dylib                 0x906f0095 pthread_cond_wait$UNIX2003 + 71
      3   com.apple.JavaScriptCore          0x9a37daa6 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 198
      4   com.apple.JavaScriptCore          0x9a37d99e JSC::MarkStackThreadSharedData::markingThreadMain() + 238
      5   com.apple.JavaScriptCore          0x9a1f943c WTF::threadEntryPoint(void*) + 76
      6   com.apple.JavaScriptCore          0x9a4288a0 WTF::wtfThreadEntryPoint(void*) + 16
      7   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      8   libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 17:: JavaScriptCore::Marking
      0   libsystem_kernel.dylib            0x9236e8e2 __psynch_cvwait + 10
      1   libsystem_c.dylib                 0x9066a280 _pthread_cond_wait + 833
      2   libsystem_c.dylib                 0x906f0095 pthread_cond_wait$UNIX2003 + 71
      3   com.apple.JavaScriptCore          0x9a37daa6 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 198
      4   com.apple.JavaScriptCore          0x9a37d99e JSC::MarkStackThreadSharedData::markingThreadMain() + 238
      5   com.apple.JavaScriptCore          0x9a1f943c WTF::threadEntryPoint(void*) + 76
      6   com.apple.JavaScriptCore          0x9a4288a0 WTF::wtfThreadEntryPoint(void*) + 16
      7   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      8   libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 18:: JavaScriptCore::Marking
      0   libsystem_kernel.dylib            0x9236e8e2 __psynch_cvwait + 10
      1   libsystem_c.dylib                 0x9066a280 _pthread_cond_wait + 833
      2   libsystem_c.dylib                 0x906f0095 pthread_cond_wait$UNIX2003 + 71
      3   com.apple.JavaScriptCore          0x9a37daa6 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 198
      4   com.apple.JavaScriptCore          0x9a37d99e JSC::MarkStackThreadSharedData::markingThreadMain() + 238
      5   com.apple.JavaScriptCore          0x9a1f943c WTF::threadEntryPoint(void*) + 76
      6   com.apple.JavaScriptCore          0x9a4288a0 WTF::wtfThreadEntryPoint(void*) + 16
      7   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      8   libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 19:
      0   libsystem_kernel.dylib            0x9236f0ee __workq_kernreturn + 10
      1   libsystem_c.dylib                 0x906680ac _pthread_workq_return + 45
      2   libsystem_c.dylib                 0x90667e79 _pthread_wqthread + 448
      3   libsystem_c.dylib                 0x9064fd2a start_wqthread + 30

      Thread 20:
      0   libsystem_kernel.dylib            0x9236f0ee __workq_kernreturn + 10
      1   libsystem_c.dylib                 0x906680ac _pthread_workq_return + 45
      2   libsystem_c.dylib                 0x90667e79 _pthread_wqthread + 448
      3   libsystem_c.dylib                 0x9064fd2a start_wqthread + 30

      Thread 21:
      0   libsystem_kernel.dylib            0x9236f0ee __workq_kernreturn + 10
      1   libsystem_c.dylib                 0x906680ac _pthread_workq_return + 45
      2   libsystem_c.dylib                 0x90667e79 _pthread_wqthread + 448
      3   libsystem_c.dylib                 0x9064fd2a start_wqthread + 30

      Thread 22:
      0   libsystem_kernel.dylib            0x9236f0ee __workq_kernreturn + 10
      1   libsystem_c.dylib                 0x906680ac _pthread_workq_return + 45
      2   libsystem_c.dylib                 0x90667e79 _pthread_wqthread + 448
      3   libsystem_c.dylib                 0x9064fd2a start_wqthread + 30

      Thread 23 Crashed:
      0   DL81PDFL                          0x01d49229 FSShutdown + 333
      1   DL81PDFL                          0x01d2a2fc PDShutdown + 408
      2   DL81PDFL                          0x01d2ac65 PDInitializeWithConfig + 1587
      3   DL81PDFL                          0x01d2ad00 PDInitialize + 36
      4   DL81PDFL                          0x01cc9eb6 InitLibrary() + 18
      5   DL81PDFL                          0x01cc99d0 PDFLInitFriends + 928
      6   DL81PDFL                          0x01ccabd3 PDFLInit + 677
      7   DLI_PDFL81                        0x0263d8c1 PDFLInitCommon + 25
      8   DLI_PDFL81                        0x0263dec3 PDFLInitHFT + 79
      9   DLI_PDFL81                        0x025f172e InitializePDFLCore + 150
      10  DLI_PDFL81                        0x02614848 preinitThread_start_proc + 136
      11  libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      12  libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 24:
      0   libsystem_kernel.dylib            0x9236e8e2 __psynch_cvwait + 10
      1   libsystem_c.dylib                 0x9066a280 _pthread_cond_wait + 833
      2   libsystem_c.dylib                 0x906f0095 pthread_cond_wait$UNIX2003 + 71
      3   com.apple.CoreServices.CarbonCore    0x9274c492 TSWaitOnCondition + 128
      4   com.apple.CoreServices.CarbonCore    0x9274c68e TSWaitOnConditionTimedRelative + 146
      5   com.apple.CoreServices.CarbonCore    0x92698acb MPWaitOnQueue + 261
      6   DL81ACE                           0x00cbad39 ACEMPThread::Task() + 133
      7   DL81ACE                           0x00cb966d TaskGlue + 17
      8   com.apple.CoreServices.CarbonCore    0x9271fa7b PrivateMPEntryPoint + 68
      9   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      10  libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 25:
      0   libsystem_kernel.dylib            0x9236e8e2 __psynch_cvwait + 10
      1   libsystem_c.dylib                 0x9066a280 _pthread_cond_wait + 833
      2   libsystem_c.dylib                 0x906f0095 pthread_cond_wait$UNIX2003 + 71
      3   com.apple.CoreServices.CarbonCore    0x9274c492 TSWaitOnCondition + 128
      4   com.apple.CoreServices.CarbonCore    0x9274c68e TSWaitOnConditionTimedRelative + 146
      5   com.apple.CoreServices.CarbonCore    0x92698acb MPWaitOnQueue + 261
      6   DL81ACE                           0x00cbad39 ACEMPThread::Task() + 133
      7   DL81ACE                           0x00cb966d TaskGlue + 17
      8   com.apple.CoreServices.CarbonCore    0x9271fa7b PrivateMPEntryPoint + 68
      9   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      10  libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 26:
      0   libsystem_kernel.dylib            0x9236e8e2 __psynch_cvwait + 10
      1   libsystem_c.dylib                 0x9066a280 _pthread_cond_wait + 833
      2   libsystem_c.dylib                 0x906f0095 pthread_cond_wait$UNIX2003 + 71
      3   com.apple.CoreServices.CarbonCore    0x9274c492 TSWaitOnCondition + 128
      4   com.apple.CoreServices.CarbonCore    0x9274c68e TSWaitOnConditionTimedRelative + 146
      5   com.apple.CoreServices.CarbonCore    0x92698acb MPWaitOnQueue + 261
      6   DL81ACE                           0x00cbad39 ACEMPThread::Task() + 133
      7   DL81ACE                           0x00cb966d TaskGlue + 17
      8   com.apple.CoreServices.CarbonCore    0x9271fa7b PrivateMPEntryPoint + 68
      9   libsystem_c.dylib                 0x906655b7 _pthread_start + 344
      10  libsystem_c.dylib                 0x9064fd4e thread_start + 34

      Thread 23 crashed with X86 Thread State (32-bit):
        eax: 0x09660f04  ebx: 0x01d490e9  ecx: 0xb08a0b84  edx: 0x00000000
        edi: 0x1c3a0228  esi: 0x09660a00  ebp: 0xb08a0b48  esp: 0xb08a0b20
         ss: 0x00000023  efl: 0x00010282  eip: 0x01d49229   cs: 0x0000001b
         ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f
        cr2: 0x00000030
      Logical CPU: 2

      Binary Images:
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        0xbfa000 -   0xcf9fff +DL81ACE (81.0.6) /Applications/FileMaker Pro 11/FileMaker Pro.app/Contents/Frameworks/DL81ACE.framework/Versions/A/DL81ACE
        0xd45000 -  0x1275fe7 +DL81AGM (81.0.27) /Applications/FileMaker Pro 11/FileMaker Pro.app/Contents/Frameworks/DL81AGM.framework/Versions/A/DL81AGM
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      0x41ae000 -  0x41e7fff  libiodbc.2.dylib (42.2) /usr/lib/libiodbc.2.dylib
      0x41f4000 -  0x4e89ff3  com.apple.WebCore (8536 - 8536.30.2) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
      0x5665000 -  0x5666ffd  com.apple.textencoding.unicode (2.5 - 2.5) <4E2ABBEB-1F0D-3C06-BA0C-C3CEDDF17BD2> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
      0x6778000 -  0x6785ff3  com.apple.Librarian (1.1 - 1) <68F8F983-5F16-3BA5-BDA7-1A5451CC02BB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
      0x6793000 -  0x67a5ffd  libTraditionalChineseConverter.dylib (61) <519CAA3F-715E-3CAE-B158-57EC95D916B1> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
      0x67c1000 -  0x67c1ff3 +cl_kernels (???) cl_kernels
      0x8ae6000 -  0x8aeafff  com.apple.IOAccelerator (74.5.1 - 74.5.1) /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelerator
      0x8af1000 -  0x8af9ffd  libcldcpuengine.dylib (2.2.16) <0BE2D018-66CC-3F69-B8F1-7A81EEEE09F4> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengine.dylib
      0x8cc3000 -  0x8cc3fff +cl_kernels (???) cl_kernels
      0x8ec8000 -  0x8f5afff  unorm8_bgra.dylib (2.2.16) <1298D118-0B14-3F3D-B2CA-348A1C67183E> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_bgra.dylib
      0x8f8d000 -  0x8f97fff  libGPUSupportMercury.dylib (8.9.2) <302EC167-66A3-3E12-8416-F03F50CA96D9> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/libGPUSupportMercury.dylib
      0x8f9f000 -  0x8fcaff7  GLRendererFloat (8.9.2) <96FF25EA-1BC3-3FBA-85B6-08CC9F1D2077> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFloat
      0xd62a000 -  0xd62bffd +cl_kernels (???) <00BBDFD2-57BF-4D90-86E6-48E63387169D> cl_kernels
      0x103bf000 - 0x10553ffa  GLEngine (8.9.2) <73F967E8-16C2-3FB2-8C04-293EB038952D> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
      0x1058a000 - 0x1070bfff  libGLProgrammability.dylib (8.9.2) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
      0x107f9000 - 0x107faff8  ATSHI.dylib (341.1) <7FD74F4D-E42A-30CB-8863-1832BFADFE5D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
      0x10900000 - 0x10bc9fff  com.apple.AMDRadeonX3000GLDriver (1.8.18 - 1.0.8) <0F84A3D7-FF9A-3266-89D3-FFD84FC151EA> /System/Library/Extensions/AMDRadeonX3000GLDriver.bundle/Contents/MacOS/AMDRadeonX3000GLDriver
      0x10cde000 - 0x10ce8ff3 +com.filemaker.autoupdate.bundle (11.0.1 - 11.0.1) /Applications/FileMaker Pro 11/*/AutoUpdate
      0x10cf6000 - 0x10d55fff +com.troi.troi_activator.universal (Troi Activator Plug-In 3.1 - 3.1) <93CA6405-EF3E-8E23-258B-0C3CB486616C> /Applications/FileMaker Pro 11/*/Troi_Activator
      0x11bff000 - 0x11caafff  libcrypto.0.9.7.dylib (106) <041B3399-5033-3395-9A71-6693F3A33D94> /usr/lib/libcrypto.0.9.7.dylib
      0x13142000 - 0x131bdffb +com.troi.troi_dialog.universal (Troi Dialog Plug-In 5.5.5 - 1.0) /Applications/FileMaker Pro 11/*/Troi_Dialog
      0x133ff000 - 0x134fffef +com.troi.troi_file.universal (Troi File Plug-In 6.1 - 6.1) <86B07DEB-4E0D-C871-05C2-758F5717D9B5> /Applications/FileMaker Pro 11/*/Troi_File
      0x137bf000 - 0x137cdfff  libSimplifiedChineseConverter.dylib (61) <60899F9C-A79F-3BC2-855E-DC5C78B98FEB> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
      0x137d1000 - 0x137e9ff7  com.apple.OpenTransport (10.6.0 - 10.6.0) /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
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      0x19ca0000 - 0x19cacfff +com.filemaker.fmwrapper.framework (FileMaker FMWrapper version 11.0.4 - 11.0.4) <27253DC0-D03E-8487-F44D-B7F378AEF94F> /Applications/FileMaker Pro 11/FileMaker Pro.app/Contents/Frameworks/FMWrapper.framework/Versions/A/FMWrapper
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      0x90007000 - 0x90068fff  com.apple.audio.CoreAudio (4.1.1 - 4.1.1) /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
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      0x9047e000 - 0x904d5ff3  com.apple.HIServices (1.20 - 417) <561A770B-8523-3D09-A763-11F872779A4C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
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      0x909f2000 - 0x90a3cff7  com.apple.framework.CoreWLAN (3.3 - 330.15) <74C4B50F-7016-341F-8261-D379B8F0CC97> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
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      0x90a66000 - 0x90ac1ff7  com.apple.AppleVAFramework (5.0.19 - 5.0.19) <3C43A555-0A22-3D7C-A3FB-CFADDDA43E9B> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
      0x90ac2000 - 0x90b31ffb  com.apple.Heimdal (3.0 - 2.0) <964D9952-B0F2-34F6-8265-1823C0D5EAB8> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
      0x90b32000 - 0x90b94fff  libc++.1.dylib (65.1) /usr/lib/libc++.1.dylib
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      0x90b96000 - 0x90c10ff7  com.apple.securityfoundation (6.0 - 55115.4) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
      0x90c11000 - 0x90c79fe7  libvDSP.dylib (380.6) <55780308-4DCA-3B10-9703-EAFC3E13A3FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
      0x90c7a000 - 0x90cefff7  com.apple.ApplicationServices.ATS (332 - 341.1) <95206704-F9C9-33C4-AF25-FE9890E160B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
      0x90cf0000 - 0x90cf3fff  com.apple.help (1.3.2 - 42) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
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      0x90e7a000 - 0x90e7afff  com.apple.CoreServices (57 - 57) <956C6C6D-A5DD-314F-9C57-4A61D41F30CE> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
      0x90e7b000 - 0x90e82ffb  libunwind.dylib (35.1) /usr/lib/system/libunwind.dylib
      0x90f21000 - 0x90f57ffb  com.apple.DebugSymbols (98 - 98) <9A9ADA0A-E487-3C8F-9998-286EE04C235A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
      0x90f58000 - 0x90fbcff7  com.apple.datadetectorscore (4.1 - 269.3) /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
      0x90fbd000 - 0x90fd4ff4  com.apple.CoreMediaAuthoring (2.1 - 914) <37C0A2C7-73B3-39BC-8DE1-4A6B75F115FC> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreMediaAuthoring
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      0x90fd6000 - 0x90fd7ffd  com.apple.TrustEvaluationAgent (2.0 - 23) /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
      0x90fd8000 - 0x91113ff7  libBLAS.dylib (1073.4) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
      0x91114000 - 0x91118fff  com.apple.OpenDirectory (10.8 - 151.10) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
      0x91119000 - 0x91132fff  com.apple.Kerberos (2.0 - 1) <9BDE8F4D-DBC3-34D1-852C-898D3655A611> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
      0x91133000 - 0x9117aff7  com.apple.framework.CoreWiFi (1.3 - 130.13) <1961CC70-C00D-31DE-BAB5-A077538CD5CB> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
      0x9117b000 - 0x911b6fef  libGLImage.dylib (8.9.2) <9D41F71E-E927-3767-A856-55480E20E9D9> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
      0x911b7000 - 0x911b8fff  libdnsinfo.dylib (453.19) <3B523729-84A8-3D0B-B58C-3FC185060E67> /usr/lib/system/libdnsinfo.dylib
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        • 1. Re: Saving records as a PDF crashes FileMaker Pro on Mac OS X.

          Julian:

               Thank you for the post.

                

               Are you able to replicate this in a new database or one of the starter solutions in FileMaker Pro 11? Does more than one database file exhibit this behavior with all third party plugins uninstalled?

                

               It may be a good idea to run a recover on your file to see if any problems are reported. Even if no problems are found, I'd test the recovered copy to see if it still exhibits the same behavior.

                

               Things to keep in mind about Recover:

                

               While Recover almost always detects and fully corrects any problems with your file...

                

               1. The recovered copy may behave differently even if recover reports "no problems found".

               2. Recover does not detect all problems

               3. Recover doesn't always fix all problems correctly

               4. Best Practice is to never put a recovered copy back into regular use or development. Instead, replace the damaged file with an undamaged back up copy if this is at all possible. You may have to save a clone of the back up copy and import all data from your recovered copy to get a working copy with the most up to date information possible.

                

               If you are able to replicate this behavior outside of the current database file, using a new database file built in FileMaker Pro 11 or one of the starter solutions, please let me know.

                

               TSFalcon

               FileMaker, Inc.

          • 2. Re: Saving records as a PDF crashes FileMaker Pro on Mac OS X.
            philmodjunk

                 But please keep in mind that while FileMaker tech has yet to identify a specific cause, this is far from the first post to describe crashing and PDF's...

            • 3. Re: Saving records as a PDF crashes FileMaker Pro on Mac OS X.
              Fred(CH)
                   Hi Julian,
                    
                   My english is a little poor and maybe i will repeat that Phil said (if true, sorry) but : as the crash report is fully detailed, the context could be a bit more documented (without offense to you Julian)...
                    
                   Like :
                   - Does it occurs before or after the "Save as…" dialog ?
                   - If after : is the box "Open automatically" checked ?
                   - If true : what is your default PDF app (Get Info) ?
                   - Does it occurs on different layouts / views ?
                    
                   And some similar posts here :
                    
                   Bye, Fred
              • 4. Re: Saving records as a PDF crashes FileMaker Pro on Mac OS X.
                Julian_2

                     Hi,

                     Thanks for the responses :)

                >Are you able to replicate this in a new database or one of the starter solutions in FileMaker Pro 11? Does more than one database file exhibit this behavior with all third party plugins uninstalled?

                yes, i'm able to replicate this in a new database. Our main Database is hosted on a FileMaker Server 11 Adv. The problem only occurs on some Clients.

                     For me, it seems to crash after it wants to load a configuration file. 

                >0 DL81PDFL 0x01d49229 FSShutdown + 333
                >1 DL81PDFL 0x01d2a2fc PDShutdown + 408
                >2 DL81PDFL 0x01d2ac65 PDInitializeWithConfig + 1587

                     I've found an old Knowledge Base report: http://help.filemaker.com/app/answers/detail/a_id/6463/

                     In my test environment, an Adobe Acrobat X Version 10.1.7 is installed. The files that have to be removed aren't existing on my machine.

                     - I've tried to remove all files in /Library/Application\ Support/Adobe/

                     - I've tried to remove all files wich starts with: "com.adobe" in /Users/*/Library/Preferences/ 

                     - I've tried a new User Account on this PC

                     - I've replaced all Fonts

                     >- Does it occurs before or after the "Save as…" dialog ?

                it occurs after the "Save as" Dialog

                     >- If after : is the box "Open automatically" checked ?
                     nope
                      
                     >- If true : what is your default PDF app (Get Info) ?
                     Adobe Acrobat Pro X Version 10.1.7
                      

                     I've made a small Screencapture: http://www.youtube.com/watch?v=XsyFyLCJxA0

                     Thanks a lot,

                     Julian

                • 5. Re: Saving records as a PDF crashes FileMaker Pro on Mac OS X.
                  Fred(CH)

                       Mmmh, it is not the first time i heard about this issue when Acrobat Pro is installed.

                       If I were you, I would try to uninstall temporarily Acrobat Pro and test without it.

                       And then, reinstall it and test again.

                       Bye, Fred

                  • 6. Re: Saving records as a PDF crashes FileMaker Pro on Mac OS X.
                    RickWhitelaw

                         On a Mac Adobe isn't even necessary, or even involved, in displaying a PDF. It's handled by the OS as Apple has, for a long time now, licensed this with Adobe. Preview is the app to use for viewing PDF files.

                    • 7. Re: Saving records as a PDF crashes FileMaker Pro on Mac OS X.
                      Fred(CH)

                           Hi Rick,

                           I 100% agree all you stated, but :

                           Even on Mac platform, conflict between apps are rare, but still possible.

                           I also prefer Preview as default PDF viewer. But numerous users will set Adobe Acrobat as default viewer for their own good reasons.

                           Bye, Fred

                      • 8. Re: Saving records as a PDF crashes FileMaker Pro on Mac OS X.

                        Julian:

                             Thank you for the reply.

                              

                             Rick Whitelaw and Fred both have valid points. If you uninstall Adobe from your Mac and change Apple's Preview.app back to the default PDF writer/reader, then does FileMaker Pro 11 still crash?

                              

                             Since you are able to replicate this in a new database, would you be willing to let Testing and Development review a clone of that sample file? If so, please check your inbox at the top of this page for instructions on how to submit your file.

                              

                             TSFalcon
                             FileMaker, Inc.