AnsweredAssumed Answered

Scrolling and refreshing magnified window issue.

Question asked by ErichWetzel on May 14, 2012
Latest reply on Jun 7, 2012 by norwood

Summary

Scrolling and refreshing magnified window issue.

Product

FileMaker Pro

Version

Pro 11v4 and Server Advanced 11v4

Operating system version

Mac OS X 10.7.4

Description of the issue

With the OS update from 10.7.3 to 10.7.4 the vertical scrolling and refreshing problem with magnified windows has made FileMaker Pro extremely frustrating to use.

The problem has expanded to leave sections of the viewed layout seemingly out of focus as well.

This previously intermittent problem is now a constant aggravation.

This problem makes FileMaker Pro unacceptable for general use.

Steps to reproduce the problem

Go to a layout magnified to 150%.  Our windows are 150% others may cause the same problem.

Scroll the window with a magic mouse, scroll ball on a typical mouse, or by dragging the scroll bar at the window margin.

This problem does not seem to occur if the user manually clicks the scroll bar up and down in the window margin.

Expected result

Window scrolls clearly to the desired place.

Actual result

Window scrolls but shows repeating staggered images of parts of the layout.

Exact text of any error message(s) that appear

No errors.

Configuration information

Files hosted by Mac OS X Server 10.7.4 and Server Advanced 11v4

Workaround

This problem does not seem to occur if the user manually clicks the scroll bar up and down in the window margin rather than grabbing the scroll bar and dragging it or using the mouse scroll controls.

In some instances you must go to a different layout to get the screen to refresh properly.

Screen_Shot_2012-05-14_at_2.04.07_PM.png

Outcomes