1 Reply Latest reply on Feb 26, 2013 5:42 AM by LucSt-Laurent

    Send mail will not work if Outlook is open.



      Send mail will not work if Outlook is open.


      FileMaker Pro



      Operating system version

      Windows 7

      Description of the issue

      Send Mail script step appears to do nothing if Outlook (v 14.0.6112.5000 32 bit) is already open. If Outlook is closed then send mail works as advertised. This is happening on all machines on a customers site.

      Steps to reproduce the problem

      Duplicated the setup on our own systems and contacted other customers with the same versions of FileMaker, Windows and Outlook. Also searched the web and FileMaker fora.

      Expected result

      Expected to find a similar problem elsewhere, but this appears to be the only example of the problem.

      Actual result

      Could not reproduce on our own systems.

      Exact text of any error message(s) that appear

      No error message is given.


      If the client shuts Outlook down before using the send mail script it works OK.

        • 1. Re: Send mail will not work if Outlook is open.


               I got exactly the same problem.
               FileMaker crash when i use mail script when Outlook is open. (I reproduced the same problem on 3 computers)
          •           FileMaker v10
          •           Outlook 2010
          •           Windows 7
               Any one have an idea to fix this ?
               Thank you :)