Send mail will not work if Outlook is open.
Operating system version
Description of the issue
Send Mail script step appears to do nothing if Outlook (v 14.0.6112.5000 32 bit) is already open. If Outlook is closed then send mail works as advertised. This is happening on all machines on a customers site.
Steps to reproduce the problem
Duplicated the setup on our own systems and contacted other customers with the same versions of FileMaker, Windows and Outlook. Also searched the web and FileMaker fora.
Expected to find a similar problem elsewhere, but this appears to be the only example of the problem.
Could not reproduce on our own systems.
Exact text of any error message(s) that appear
No error message is given.
If the client shuts Outlook down before using the send mail script it works OK.