AnsweredAssumed Answered

Send mail will not work if Outlook is open.

Question asked by PaulBastin on May 14, 2012
Latest reply on Feb 26, 2013 by LucSt-Laurent


Send mail will not work if Outlook is open.


FileMaker Pro



Operating system version

Windows 7

Description of the issue

Send Mail script step appears to do nothing if Outlook (v 14.0.6112.5000 32 bit) is already open. If Outlook is closed then send mail works as advertised. This is happening on all machines on a customers site.

Steps to reproduce the problem

Duplicated the setup on our own systems and contacted other customers with the same versions of FileMaker, Windows and Outlook. Also searched the web and FileMaker fora.

Expected result

Expected to find a similar problem elsewhere, but this appears to be the only example of the problem.

Actual result

Could not reproduce on our own systems.

Exact text of any error message(s) that appear

No error message is given.


If the client shuts Outlook down before using the send mail script it works OK.