AnsweredAssumed Answered

Snapshot Link converts DNS name to IP address

Question asked by mark.richman on Jun 30, 2011
Latest reply on Jul 31, 2012 by Diver

Summary

Snapshot Link converts DNS name to IP address

Product

FileMaker Pro

Version

11.0v3

Operating system version

Any

Description of the issue

A Snapshot Link contains the IP address of the server instead of its DNS name, which makes the link fail for a user outside the LAN.

In this case, the server name, DNS for reverse lookup and the favorite used to access the server and the hosted file all contain the fully qualified [server.domain.com] value.

If the link included the DNS name of the server, the link will  worked for WAN users as well as LAN users, presuming DNS is properly configured.

Steps to reproduce the problem

1. Create a favorite using a DNS name for a FileMaker server on the LAN. This server must be accessible using the same DNS name from both inside the LAN and over the WAN.
2. Open a hosted file (e.g., FMServer_Sample) using that favorite.
3. Create a snapshot link and email it to another FileMaker Pro user who is on the WAN.
4. Have that user try and open the Snapshot Link - it will fail as it contains the LAN IP for the server.

Expected result

I understand the Snapshot Link is including the resolved IP address of the server. Since there are a number of ways for the server to identify itself to the client, or the client to see if that server is know by another 'name', it would make the feature actually useful (for anything other than intra-LAN or intra-WAN sending) if it supported DNS names and not just resolved IPs.

Actual result

4. Have that user try and open the Snapshot Link - it will fail as it contains the LAN IP for the server.

Exact text of any error message(s) that appear

NA

Configuration information

The fully qualified server name must be properly configured for both internal and external DNS resolution if I intend to use the workaround and edit the Snapshot Link file to swap the IP for the name.

Workaround

Edit the Snapshot Link file by hand or script.

Outcomes