4 Replies Latest reply on Oct 3, 2013 2:18 PM by JCrawford

    Solution crashes when I attempt to SET TAB ORDER within Layout mode

    jacksrmd

      Summary

      Solution crashes when I attempt to SET TAB ORDER within Layout mode

      Product

      FileMaker Pro

      Version

      12 v.03

      Operating system version

      Windows XP

      Description of the issue

      Solution crashes when I attempt to SET TAB ORDER within Layout mode on Overall View Layout or Quick View Layouts. It has happened on 3 versions of this file on 2 different machines.  1st two times occurred on a PC and I thought it was due to the installation of Itunes 11.  I was able to create about 8 new iterations without the CRASH occuring.  Then the CRASH started occuring even thought ITUNE 11 was closed and Internet Explorer 7 was running.  Im not sure what version is on my primary desktop machine.

      I updated Filemaker / reinstalled with version v.03.  Each time the crash occurs, I have to revert back to a previous version of the solution and then I have to either IMPORT/COPY
      fields, layouts, scripts, buttons that didn't exist within the previous version

      OR

      RE-CREATE fields, layouts, scripts, buttons that didn't exist within the previous version.

      As I import/copy or re-create I attempt to SET TAB ORDER on those layouts stated to TEST if it DOESN'T CRASH.  If it doesn't crash, I create a clone and a new version of the file.  After so many new fields, layouts, scripts, buttons I go to the stated layouts attempt to SET TAB ORDER to TEST for the CRASH.  If and when the CRASH occurs, I revert to aprevious version and start the IMPORT / RE-CREATE process all over again.

      The CRASH has occured again on the laptop im using.  The only program that was running was FILEMAKER ADVANCED 12.

      Steps to reproduce the problem

      Go to Overall View or Quick View Layouts. 

      Go into Layout Mode.

      Layout - Set Tab Order.

      Expected result

      Ability to set order of fields/buttons.

      Actual result

      CRASH WILL OCCUR :(

      Exact text of any error message(s) that appear

      Error signauture
      AppName:  filemaker pro advanced.exe   AppVer:  12.0.3.328  ModName:unknown    ModVer:  0.0.0.0    Offset:  00000001

      Workaround

      None.  I have to revert to previous version and lose all current work.

      crash.jpg

        • 1. Re: Solution crashes when I attempt to SET TAB ORDER within Layout mode
          philmodjunk

               Sounds like your file may be damaged and your backup that you are reverting to may also be damaged. (On rare occasions, damage may be hidden in your file and not affect it's function until you upgrade either FileMaker or your OS.)

               Run some recover operations on your file and see what you find.

               Things to keep in mind about Recover:

               While Recover almost always detects and fully corrects any problems with your file...

                 
          1.           The recovered copy may behave differently even if recover reports "no problems found".
          2.      
          3.           Recover does not detect all problems
          4.      
          5.           Recover doesn't always fix all problems correctly
          6.      
          7.           Best Practice is to never put a recovered copy back into regular use or development. Instead, replace the damaged file with an undamaged back up copy if this is at all possible. You may have to save a clone of the back up copy and import all data from your recovered copy to get a working copy with the most up to date information possible.

                

               And here's a knowledgebase article that you may find useful: What to do when your file is corrupt (KB5421).

          • 2. Re: Solution crashes when I attempt to SET TAB ORDER within Layout mode
            JCrawford

                 As per Forum moderators, I am posting my strategy to solve this problem

                 Two files converted from FMP Advanced V. 11 to V.12 began to crash when I selected Set Tab Order. I am currently running V. 12.04.

                 I followed a set of instructions posted by S. Chamblee (moderator) to 1) Save a Copy As; 2) Run Recover of File Copy; 3) Save a Clone of File Copy; and 4) Run Recover on File Copy Clone. Each generation of these files crashed with when I entered some (but not all) layouts and chose Set Tab Order.

                 Since my V. 11 layouts generously featured fields, buttons, tab panels, portals and other elements with "Embossed" or "Drop Shadow" line options, design features not supported in V. 12, I removed all those on one test layout. The layout, after it was saved, opened Set Tab Order properly without crashing! I worked my way through 65 layouts in one database looking for and removing all embossed and drop shadow line options, and consistently, if every line option was set to "Solid" or "None" (and the layout saved) the file did not crash when Set Tab Order was selected. Sometimes the line option was difficult to find and if I missed even one, it would still crash. If the layout did not have any embossed elements to begin with, it did not once crashed when Set Tab Order was selected.

                 I am posting three images.

                 In the first image you see the crash text boxes and the open Set Tab Order dialog box. I thought I had removed all the embossed/drop shadow settings on this layout, had saved the layout, then chose Set Tab Order. I took this screen shot because I believed I must have missed one and wanted to document the missed element for this post.

                 In the second image the offending element is located - the third tab panel titled "Assignments" was still set to Embossed under the line options. The first two tab panels were properly set to Solid Line but I missed the embossed setting on this and the next two panels.

                 In the third image, after Embossed settings are successfully removed from every element, the layout opens properly with Set Tab Order.

                 I don't know if Drop Shadow is a problem, but since it wasn't supported in V12 either I just removed them too.

                 I am using Vista Windows operating system. I was not able to reproduce the problem when I file actively use.

            • 3. Re: Solution crashes when I attempt to SET TAB ORDER within Layout mode
              JCrawford

                    Second image showing the embossed element I had missed.

              • 4. Re: Solution crashes when I attempt to SET TAB ORDER within Layout mode
                JCrawford

                      Third image showing Set Tab Order opening properly without crashing after the last embossed element is re-set to a line option supported in FMP 12 such as "None" or "Solid."