AnsweredAssumed Answered

splwow64.exe Appcrash Printing from filemaker on Windows x64

Question asked by RichardvanVliet on Oct 14, 2010

Summary

splwow64.exe Appcrash Printing from filemaker on Windows x64

Product

FileMaker Pro

Version

11

Operating system version

Windows 2008 R2 x64 & windows 7 x64

Description of the issue

A customer is using Filemaker Pro 11 on a windows 64Bits Remote Desktop server, when printing to the installed Dell 2135cn printer it displays an AppCrash error.

We have tested this in multiple stuations.

*) Enviroments & OS : Production Windows 2008 R2 and in Test with Windows 2008 R2 and Windows 7 x64
*) Local installed Driver and Shared printer driver.
*) Filemaker 8 and Filemaker 10 do not seem to be affected by this problem, Currently only Filemaker 11.
*) Other 32Bits applications do not experience the problem.
*) when using the 'SysinternalsSuite' Process Monitor we were unable to reproduce the problem, this suggests to us that is might be a timing issue.

I hope there is a developer that can help me investigate the problem further, i have tryed using windbg but this only tells met there is een Access violation (code c0000005) when printing in the splwow64.exe

Regards.
Richard

Steps to reproduce the problem

How to reproduce :

1) Install Windows 2008 R2 x64 or Windows 7 x64
2) Install Dell Driver MFP 2135cn x64
3) Install Filemaker Pro 11
4) Open Database
5) Send report to printer
6) Repeat step 5 around 9 successive times, usually it happens at the second reprint.

Expected result

Hard copy of Report output on printer.

Actual result

It will generate a Application Crash

Exact text of any error message(s) that appear

Windows print host 32 Bits stopped working message and after that Printer is not connected to a port.

AppCrash report :
===Print driver Host 32 Applications===
Problem signature:
  Problem Event Name:     APPCRASH
  Application Name:     splwow64.exe
  Application Version:     6.1.7600.16385
  Application Timestamp:     4a5bd3ca
  Fault Module Name:     dlxgozim.dll
  Fault Module Version:     0.3.0.0
  Fault Module Timestamp:     4a36ec3c
  Exception Code:     c0000005
  Exception Offset:     0000000000069235
  OS Version:     6.1.7600.2.0.0.16.7
  Locale ID:     1033
  Additional Information 1:     f530
  Additional Information 2:     f530f826bd6b64f991e5a92a9765db48
  Additional Information 3:     0cbf
  Additional Information 4:     0cbf659827ecf62ae2f116739978e54d

Workaround

None found so far.

filemaker.png

Outcomes