splwow64.exe Appcrash Printing from filemaker on Windows x64
Operating system version
Windows 2008 R2 x64 & windows 7 x64
Description of the issue
A customer is using Filemaker Pro 11 on a windows 64Bits Remote Desktop server, when printing to the installed Dell 2135cn printer it displays an AppCrash error.
We have tested this in multiple stuations.
*) Enviroments & OS : Production Windows 2008 R2 and in Test with Windows 2008 R2 and Windows 7 x64
*) Local installed Driver and Shared printer driver.
*) Filemaker 8 and Filemaker 10 do not seem to be affected by this problem, Currently only Filemaker 11.
*) Other 32Bits applications do not experience the problem.
*) when using the 'SysinternalsSuite' Process Monitor we were unable to reproduce the problem, this suggests to us that is might be a timing issue.
I hope there is a developer that can help me investigate the problem further, i have tryed using windbg but this only tells met there is een Access violation (code c0000005) when printing in the splwow64.exe
Steps to reproduce the problem
How to reproduce :
1) Install Windows 2008 R2 x64 or Windows 7 x64
2) Install Dell Driver MFP 2135cn x64
3) Install Filemaker Pro 11
4) Open Database
5) Send report to printer
6) Repeat step 5 around 9 successive times, usually it happens at the second reprint.
Hard copy of Report output on printer.
It will generate a Application Crash
Exact text of any error message(s) that appear
Windows print host 32 Bits stopped working message and after that Printer is not connected to a port.
AppCrash report :
===Print driver Host 32 Applications===
Problem Event Name: APPCRASH
Application Name: splwow64.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bd3ca
Fault Module Name: dlxgozim.dll
Fault Module Version: 0.3.0.0
Fault Module Timestamp: 4a36ec3c
Exception Code: c0000005
Exception Offset: 0000000000069235
OS Version: 6.1.7600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: f530
Additional Information 2: f530f826bd6b64f991e5a92a9765db48
Additional Information 3: 0cbf
Additional Information 4: 0cbf659827ecf62ae2f116739978e54d
None found so far.