0 Replies Latest reply on Oct 14, 2010 4:35 AM by RichardvanVliet

    splwow64.exe Appcrash Printing from filemaker on Windows x64



      splwow64.exe Appcrash Printing from filemaker on Windows x64


      FileMaker Pro



      Operating system version

      Windows 2008 R2 x64 & windows 7 x64

      Description of the issue

      A customer is using Filemaker Pro 11 on a windows 64Bits Remote Desktop server, when printing to the installed Dell 2135cn printer it displays an AppCrash error.

      We have tested this in multiple stuations.

      *) Enviroments & OS : Production Windows 2008 R2 and in Test with Windows 2008 R2 and Windows 7 x64
      *) Local installed Driver and Shared printer driver.
      *) Filemaker 8 and Filemaker 10 do not seem to be affected by this problem, Currently only Filemaker 11.
      *) Other 32Bits applications do not experience the problem.
      *) when using the 'SysinternalsSuite' Process Monitor we were unable to reproduce the problem, this suggests to us that is might be a timing issue.

      I hope there is a developer that can help me investigate the problem further, i have tryed using windbg but this only tells met there is een Access violation (code c0000005) when printing in the splwow64.exe


      Steps to reproduce the problem

      How to reproduce :

      1) Install Windows 2008 R2 x64 or Windows 7 x64
      2) Install Dell Driver MFP 2135cn x64
      3) Install Filemaker Pro 11
      4) Open Database
      5) Send report to printer
      6) Repeat step 5 around 9 successive times, usually it happens at the second reprint.

      Expected result

      Hard copy of Report output on printer.

      Actual result

      It will generate a Application Crash

      Exact text of any error message(s) that appear

      Windows print host 32 Bits stopped working message and after that Printer is not connected to a port.

      AppCrash report :
      ===Print driver Host 32 Applications===
      Problem signature:
        Problem Event Name:     APPCRASH
        Application Name:     splwow64.exe
        Application Version:     6.1.7600.16385
        Application Timestamp:     4a5bd3ca
        Fault Module Name:     dlxgozim.dll
        Fault Module Version:
        Fault Module Timestamp:     4a36ec3c
        Exception Code:     c0000005
        Exception Offset:     0000000000069235
        OS Version:     6.1.7600.
        Locale ID:     1033
        Additional Information 1:     f530
        Additional Information 2:     f530f826bd6b64f991e5a92a9765db48
        Additional Information 3:     0cbf
        Additional Information 4:     0cbf659827ecf62ae2f116739978e54d


      None found so far.