0 Replies Latest reply on Oct 14, 2010 4:35 AM by RichardvanVliet

    splwow64.exe Appcrash Printing from filemaker on Windows x64

    RichardvanVliet

      Summary

      splwow64.exe Appcrash Printing from filemaker on Windows x64

      Product

      FileMaker Pro

      Version

      11

      Operating system version

      Windows 2008 R2 x64 & windows 7 x64

      Description of the issue

      A customer is using Filemaker Pro 11 on a windows 64Bits Remote Desktop server, when printing to the installed Dell 2135cn printer it displays an AppCrash error.

      We have tested this in multiple stuations.

      *) Enviroments & OS : Production Windows 2008 R2 and in Test with Windows 2008 R2 and Windows 7 x64
      *) Local installed Driver and Shared printer driver.
      *) Filemaker 8 and Filemaker 10 do not seem to be affected by this problem, Currently only Filemaker 11.
      *) Other 32Bits applications do not experience the problem.
      *) when using the 'SysinternalsSuite' Process Monitor we were unable to reproduce the problem, this suggests to us that is might be a timing issue.

      I hope there is a developer that can help me investigate the problem further, i have tryed using windbg but this only tells met there is een Access violation (code c0000005) when printing in the splwow64.exe

      Regards.
      Richard

      Steps to reproduce the problem

      How to reproduce :

      1) Install Windows 2008 R2 x64 or Windows 7 x64
      2) Install Dell Driver MFP 2135cn x64
      3) Install Filemaker Pro 11
      4) Open Database
      5) Send report to printer
      6) Repeat step 5 around 9 successive times, usually it happens at the second reprint.

      Expected result

      Hard copy of Report output on printer.

      Actual result

      It will generate a Application Crash

      Exact text of any error message(s) that appear

      Windows print host 32 Bits stopped working message and after that Printer is not connected to a port.

      AppCrash report :
      ===Print driver Host 32 Applications===
      Problem signature:
        Problem Event Name:     APPCRASH
        Application Name:     splwow64.exe
        Application Version:     6.1.7600.16385
        Application Timestamp:     4a5bd3ca
        Fault Module Name:     dlxgozim.dll
        Fault Module Version:     0.3.0.0
        Fault Module Timestamp:     4a36ec3c
        Exception Code:     c0000005
        Exception Offset:     0000000000069235
        OS Version:     6.1.7600.2.0.0.16.7
        Locale ID:     1033
        Additional Information 1:     f530
        Additional Information 2:     f530f826bd6b64f991e5a92a9765db48
        Additional Information 3:     0cbf
        Additional Information 4:     0cbf659827ecf62ae2f116739978e54d

      Workaround

      None found so far.

      filemaker.png