AnsweredAssumed Answered

Support Website Content Insufficiency

Question asked by AleandreVictorino on Feb 3, 2013
Latest reply on Feb 4, 2013 by AleandreVictorino

Summary

Support Website Content Insufficiency

Product

FileMaker Pro

Version

11 and 12

Operating system version

Mac

Description of the issue

Some time ago I have purchased a FileMaker Pro 11 license, for my Windows based computer. I got an email to access the installation file (which I have archived), and a license key. As I bought my license just a few weeks before the FM Pro 12 was released, I was entitled to a free upgrade. Once more I was emailed a weblink to download the installation files (which I have archived), and the upgrade license key.
Now I have decided to switch from my Windows based computer into a Mac. The installation files that I have downloaded earlier for FM Pro do not run on my Mac. I need to download installation files specifically for Mac. Unfortunately, in the support website I could only find downloadable files for trial versions which do not allow me to enter the product key afterwards. I have asked for support from the FM support team and got none.
Bottom line: how can I install FileMaker Pro 11 in my Mac when I only have install files for Windows? Plus, how will I be able to upgrade to FileMaker 12 with the license that I have since, again, I only have a install file for Windows? Did anyone ever faced this problem?

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