1 Reply Latest reply on Mar 26, 2012 3:03 PM by user15307

    system crash

    jmr

      Summary

      system crash

      Product

      FileMaker Pro

      Version

      FMPA 11.0.4

      Operating system version

      iMac 10.6.8

      Description of the issue

      When scrolling or moving an object in Layout mode or moving relationships or scrolling in Relationships complete crash. No warning no log, black screen power off indication.  Maybe related, noticed after bumping ram up to 16 gig, ran every ram test our IT could find and ram always good.  I use photoshop, Illustrator, Indesign, Filemaker, Firefox, Adobe Acrobat pro,  all of the time.  But after a crash I usually start up Filemaker first and on many occasions FM would crash while only it running and me editing databases.

      Steps to reproduce the problem

      Running fewer apps ?

      Expected result

      Doesnt matter

      Actual result

      in a blink, black screen

      Exact text of any error message(s) that appear

      no messages

      Configuration information

      iMac 27, 16 gig ram, working across lan with Filemaker Server 11

      Workaround

      Restart

        • 1. Re: system crash
          user15307

          JCamera,

          Thank you for posting. I apologize for the late reply.

          It's likely the "black screen power off indication" is a Mac OS X kernel panic.

          Please refer to this knowledge base article from the Apple Support site to see if this is what is happening on your Mac:

           

          http://support.apple.com/kb/TS3742

           

          This article gives a very detailed list of troubleshooting steps, should that be what you are seeing.

           

          I would be concerned about the possibility of corruption to the files that you had open when these crashes happened.  For the FileMaker files, you should run Recovery.  If damage is found, it would be advisable that you revert to known-good backups of your files.

           

          Please let me know if you have additional details since your post that may be helpful in identifying what happened.

           

          TSTuatara

          FileMaker, Inc.