AnsweredAssumed Answered

Unable to import/convert Bento 4 Database

Question asked by MichaelGraham on Jun 3, 2011
Latest reply on Jun 6, 2011 by MichaelGraham

Summary

Unable to import/convert Bento 4 Database

Product

FileMaker Pro

Version

11.0 v3

Operating system version

mac os x 10.6.7

Description of the issue

I just purchased filemaker pro online.
I followed the steps to import my Bento (version 4.0.3) database file but I only receive the error
"You must have Bento 2 (or a later supported version) installed on this computer."
I read the forums, made sure Bento was closed, tried again, and receive the same result.

Steps to reproduce the problem

Closed filemaker pro, opened and closed bento, re-opened filemaker pro and received the same result.

Expected result

for filemaker pro to import my bento database files!

Actual result

You must have Bento 2 (or a later supported version) installed on this computer.

Exact text of any error message(s) that appear

You must have Bento 2 (or a later supported version) installed on this computer.

Configuration information

I called tech support (website says its free) and they tell me I have to PAY to have a 'tech walkthrough'. I dont think that is fair. I just purchased the product, less than 1 hour ago, and it is not functioning out of the box, so why should I have to pay?

Workaround

none

Screen_shot_2011-06-03_at_2.46.46_PM.png

Outcomes