8 Replies Latest reply on Mar 21, 2011 7:57 AM by DanielClaesson

Unable to launch admin console : Filemaker Server 10

DanielClaesson Mar 16, 2011 1:47 PM

Summary

Product

FileMaker Server

Version

FileMaker Server 10.0.2.206

Operating system version

Mac OS X 10.6.6 Server

Description of the issue

After the last update of my server i cannot start admin console.

A Java update was included in the update of the server...

When i try to open the admin console i get the following error:
-Application Error: Unable to launch the application.

Steps to reproduce the problem

Need a Mac OS 10.6 Server fully updated with FileMaker Server 1o fully updated. After that try to open admin console.

Expected result

Admin console fails to open.

Actual result

Admin console fails to open.

Exact text of any error message(s) that appear

<?xml version="1.0" encoding="UTF-8"?>


        FileMaker, Inc.
        FileMaker Server Admin Console
        FileMaker Server Admin Console

        keep-alive-interval=60
        log-level=WARNING
        carrier-stream-provider=com.ulcjava.base.shared.TrivialCarrierStreamProvider
        url-string=https://localhost:16001/adminconsole.ulc
        launchtype=normal
        server-language=en
        server-timezone=Europe/Stockholm
    </application-desc>

Configuration information

Server:
Mac Mini running latest update of Mac OS 10.6 server and FileMaker Server 10.0.2.260

Workaround

1. Re: Unable to launch admin console : Filemaker Server 10

philmodjunk Mar 16, 2011 2:02 PM (in response to DanielClaesson)

This is a known issue due to the Java update:

http://help.filemaker.com/app/answers/detail/a_id/7937
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2. Re: Unable to launch admin console : Filemaker Server 10

TSBear Mar 16, 2011 2:04 PM (in response to DanielClaesson)

Daniel Claesson:

Thanks for posting!

Our Development department is aware of the issue between Java 6 Update 24 and the FileMaker Server admin console. For more information, please see knowledge base answer #7937:

http://help.filemaker.com/app/answers/detail/a_id/7937

TSBear

FileMaker, Inc.
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3. Re: Unable to launch admin console : Filemaker Server 10

DanielClaesson Mar 16, 2011 2:22 PM (in response to DanielClaesson)

@PhilModJunk & TSBear.

Thanks for your reply. The tip for v10 users don't help much in my case. All computer on my company has already been updated and the command line isn't an option. Most users that need access to admin console can't use it.

Is there any "real" fix for this issue coming soon ?

When it will be a fix, is there any way to get a notification by e-mail about it ? or is this Issue report updated when a fix is available ?

Best Regards

Daniel Claesson
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4. Re: Unable to launch admin console : Filemaker Server 10

TSBear Mar 16, 2011 3:08 PM (in response to DanielClaesson)

Daniel Claesson:

There is currently no further information available at this time. The best way to get updates on this issue is to click on the Notify Me button in the lower right hand corner of the previously referenced knowledge base answer.

TSBear

FileMaker, Inc.
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5. Re: Unable to launch admin console : Filemaker Server 10

philmodjunk Mar 16, 2011 3:38 PM (in response to DanielClaesson)

From past experience, "real fixes" for older versions of FileMaker are rarely released. They are usually released just for the most recent version and we then have to upgrade to that most recent version in order to get the needed fix.
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6. Re: Unable to launch admin console : Filemaker Server 10

DanielClaesson Mar 17, 2011 2:28 AM (in response to DanielClaesson)

@TSBear: Ok i have done that now.

@PhilModJunk: If thats true then this is not ok. They should support their own product for a longer period then that. We haven't had FileMaker 10 for more then max 2 years. To upgrade to FMS 11 isn't that cheep, at least not for our small company. And we have a Sales system running on FMS 10. If we should upgrade to FMS 11 i can just imagine that the sales system would start to give me trouble instead.

So i really need a fix for FMS 10, upgrade isn't the "right" answer..

Thnx for your replys

/Daniel
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7. Re: Unable to launch admin console : Filemaker Server 10

philmodjunk Mar 17, 2011 10:23 AM (in response to DanielClaesson)

I hear you and am not about to argue with that. I neither work for nor officially represent FileMaker Inc. I'm just noting what has been typical in the past.

Please note that if you do go ahead and upgrade to FMS 11, your FMP 10 clients should continue to work with no issues as far as I know.
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8. Re: Unable to launch admin console : Filemaker Server 10

DanielClaesson Mar 21, 2011 7:57 AM (in response to DanielClaesson)

@PhilModJunk:

Ok i understand. Its a shame that they don't put more effort into older versions. I'm just one version behind the present....

That's comforting to hear at least. I have to check that the databases we run will work smoothly with FMS 11.

Best Regards

Daniel Claesson
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