2 Replies Latest reply on Mar 10, 2009 10:17 AM by TSGal

    Unable to send SMTP email using FMSA 10

    wdalford

      Summary

      Unable to send SMTP email using FMSA 10

      Description of the issue

      Products-FileMaker Server Advanced 10.0.1.64FileMaker Pro Advanced 10.0v1 Server OS-Windows Web Server 2008 Client OS-Windows XP Pro sp3 Whenever I try to activate email notification in the Console I get the following message:"SMTP test failed. Check SMTP settings and email address" When I try to send email in a script I get the following:"Email(s) could not be sent successfully" These are 100% reproducible since I get the same errors no matter what I try. SMTP is installed and functioning normally on the server. Any ideas? Is this a known bug? Thanks.

        • 1. Re: Unable to send SMTP email using FMSA 10
          TSGal

          Dave A:

           

          Thank you for your post.

           

          I don't have access to Windows Server 2008, so I have forwarded the information to our Software Quality Assurance (Testing) department for additional information.

           

          TSGal

          FileMaker, Inc. 

          • 2. Re: Unable to send SMTP email using FMSA 10
            TSGal

            Dave A:

             

            Here is the latest from our Testers:

             

            What SMTP Server are you using?  That is, MS Exchange, SendMail, etc.

             

            Determine if your connection is valid to the SMTP server.

             

            From Windows 2003 (Windows 2008 install telnet from Add features Wizard), open the command prompt and type the following:

             

            telnet mail.mailserver.xxx 25

            HELO mail.mailserver.xxx

            MAIL FROM: user@domain.xxx

            DATA

            Subject:-type <subject goes here->

            type your message here (next line needs a dot then enter)

            .

            <enter key>

             

            When done, check your email.  If mail was sent to the address specified at RECPT TO: then the mail server is working and accepting mail from your domain on port 25.

             

            If it did not work, then have the mail admin check for SMTP Authentication settings on the mail server and any relaying restrictions based on IP (your system IP with FileMaker Server installed).

             

            1. If the SMTP server is set to use SMTP Authentication, enter user account name and password under SMTP Authentication.

            2. Use standard port 25

            3. Use test button "Test SMTP Settings"

             

            For client based scripts

            1. From the client side or via a FileMaker Pro database, enable the "Authentication" in the script to use either "Plain password" or "Cram-MD5" for the Authentication method.

             

            Please keep me posted with your progress/outcome.

             

            TSGal

            FileMaker, Inc.